Duvall - Management - Grandview Heights, Wichita, KS, USA

Lani Duvall

Grandview Heights, Wichita, KS, USA



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Operations Manager

ABC Recycling

From March 2013

Manage all facets of back office operations of metal recycling company in Wichita. Direct supervision of all office
staff (5 persons) and solely responsible for all Human Resource Management and functions to include: Recruiting,
Employee Retention, Payroll and all employee conflict resolution. Established Policy and Procedures for all
administrative systems. Headed up Software Integration project and training of staff. Established marketing plan and coordinated all Social Media. Established bookkeeping systems and documentation with oversight of new
QuickBooks integration. Sales and pursuit of Commercial Accounts.
Executive Assistant to Owner, assisting him all other business ventures.

Business Development and Leasing Coordinator

Develop Marketing Plan and Social Media Strategy

March 2012 - February 2013

(March 2012 - February 2013)
Develop Marketing Plan and Social Media Strategy to expand leasable commercial space via promotional
campaigns using: Facebook, LinkedIn, Google+, RSS, Constant Contact, Established Networking Groups/Events
which resulted in exposure to the facility and current tenants (i.e. Small Business Expo, B2B Groups), fostering an atmosphere of collaboration among small business owners and start-ups; tours of the facility; facilitate media
campaign for launch of Mindfire Academy and expansion of in-house restaurant; liaison to community civic and business organizations.

Toastmasters International Member

Business Networking International

Experience includes multiple public speaking
engagements over the last ten years
• BNI (Business Networking International) - Active Member on Leadership Council
• Wichita Chamber of Commerce - Active member, proficient in Networking and establishing
Professional relationships


Successful completion of all the requirements for the National and State Components of The
Secure and Fair Enforcement for Mortgage Licensing Act of 2008 NMLS - License 251598

Business Manager

Yardley Roofing

June 2008 - December 2012

Mortgage Consultant

Envoy Mortgage

July 2008 - May 2011

Originate and process home mortgage loans. Specialize in Rural Development and Government loan programs.
Obtained recognition as 12th individual producer in last quarter of 2009 for Primary Residential Mortgage.
Developed strong network of referral base partners; gaining lasting relationships through exemplary service and performance. Maintained up to 19 open files in process at any given time while continuing to solicit new business and remain accessible to my clients. The home buying experience is inherently stressful; however, my clients
received personal and caring guidance and support directly from me from application to closing.

Office Manager

Family Dental Care

June 2004 - March 2008

Directly facilitated all front desk operations of a high volume dental office. Responsible for all aspects of human
resource management of nine employees including payroll, hiring, training schedules, developing job descriptions,
employee evaluations and terminations when necessary. As the first point of contact for patients, on the phone and at check in, it was my responsibility to ensure front office staff represents the doctor and his practice in the
warmest and most professional way possible; this role being essential to retaining patients, treatment plan
acceptance, and new patient referrals. I contributed to the success of the practice with a strategic system for scheduling that focused on optimum patient flow and revenue goals. Successfully implemented an aggressive
payment policy for patients and insurance filing system which resulted in consistently maintained accounts
receivables. Solely responsible for treatment plan presentations and selling of services with above average
treatment plan acceptance. Reduced the overall budget for supplies through implementation of a tag system which
cut down on waste and forced efficiency in ordering. Basic Dental Assistant duties whenever needed. Proficient in all front office and clinical aspects of Eaglesoft. Compliance officer with knowledge of the laws that regulate the
practice: HIPAA, ADA, OSHA, Dept. of Labor.

Physician Coordinator

Wichita Family Medicine Specialists

January 2001 - March 2004

Fielded all correspondence for four physicians on multi-line phone system and patient correspondence interface -
average of 150 calls per day. Directed physicians on personal and professional itineraries. Coordinated all patient
scheduling for office and referrals for external specialists. Maintained patient records including transcribing notes for patient charts. HIPPA officer for all nine physicians of family practice. I was utilized as Training Supervisor when new Medical Manager Software was introduced to the practice. Developed the official customer service
policy for Policies and Procedures manual to improve patient relations. Counseled patients on insurance benefits and filing claims. Negotiated payment arrangements with diagnostics centers on behalf of self-pay patients.

Compliance Officer for OSHA

LLC. Developed

relationships thru networking with banks, vendors, referral sources and community influencers. Developed a
Marketing campaign that effectively utilized Social Media, radio and a referral program; (end result = 63 jobs and running 4 full crews within 4 months) Bookkeeping, Human Resource Management including payroll and taxes,
Accounts Payable, Accounts Receivable, Customer Service. Design and facilitate website. Roof estimates and inspections. Compliance Officer for OSHA; implemented Fall Protection Plan and Safety Training. Inventory
Control and Purchasing, including negotiating with Distributors.

Qualifications & Certifications

Hutchinson Community College

Nursing Assistant

Hutchinson Community College

Business Administration

Friends University

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