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Whittaker -  - Borough of Bury, United Kingdom

Lance Whittaker

Borough of Bury, United Kingdom


2014 - Freelance - AsiansUK Magazine

The UK's leading Asian business and lifestyle magazine.

Work History

Outbound Sales Advisor

Harrington's Advisory

January 2014 - August 2014

• Outbound calls on a Dialler to customers who had credit cards or loans selling PPI
• Sending out packs to customers
• Putting the packs onto an in-house system
• The main responsibility understand customer's needs
• Providing the best solutions in different circumstances

Sales Advisor

Key Financial Claims Ltd

November 2011 - October 2012

• Taking customer calls in a professional manner and responding to a wide range of quires
• Outbound calls on a Dialler to customers who had credit cards or loans selling PPI
• Sending out packs to customers
• This entails explaining the PPI process and establishing if the client is entitled to claim back the PPI

Reason for leaving - Redundancy

Debt Advisor

Paymex Group & Money Matcher

June 2009 - August 2011

• Inbound calls and providing advice on the best financial options available
• Paymex Group is fast paced environment enabling me to learn skills of multitasking, hitting targets and delivering excellent customer service
• Selling debt management
• Selling bankruptcy and IVAs
• 3k Target per month
• 15K Best Month

Reason for leaving - Redundancy

Sales Advisor

Release Money Group

September 2008 - June 2009

• Outbound calls on a Dialler to customers
• Receiving inbound calls
• Outbound calls from text message campaigns chasing web leads
• Lead generation of r a qualified advisor to sell debt management solutions
• Responsibility was to understand customer's needs and providing the best solutions in different circumstances
• Began in the lead assessing department this involves supporting, assisting clients which enabled me to gain product knowledge

Sales Advisor

UTV Radio

January 2007 - September 2008

• Sales within the media industry
• Selling marketing and advertising strategies
• Dealing with a range of clients and meeting their own unique requirements

B2B Sales Advisor

Excel Publishing

August 2005 - January 2007

• Worked selling business to business advertising
• Cold calling SMEs and Blue Chip companies
• Responsible for contacting business to promote our product and services through a form of advertising
• Targeted on 6K minimum per month - Always achieved target
• Biggest month was billing 10K

Credit Control and Customer Service

British Telecom

May 2002 - August 2005

• Worked as part of the major customer account team
• Taking calls from major business customers and assisting them with their enquiries as well as recovering outstanding debt
• Gained employer of the month for his outstanding hard work and commitment in June 2004

Qualifications & Certifications

St Gabriel's RC High School

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