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Jabang - Restaurant Supervisor - Milton Keynes, England, UK

Lamin Jabang

Milton Keynes, England, UK


Restaurant Supervisor

Work History

General Manager

Travelodge Hotels

October 2007 - October 2013

* Efficiently handling daily operations of two hotels and ensuring increased profitability by implementing innovative ideas and plans.
* Leading team members to deliver the highest possible standard of customer care and service while ensuring guest satisfaction.
* Building a loyal and high-performing team by providing training opportunities to enable them to operate at their full potential.
* Adhering to strict health and safety policies to ensure the well-being of both staff members and guests.

* Contributed significantly when worked as an integral member of the team for opening new hotels at London's Heathrow Airport area. I took part in every opening of new hotels and the biggest in the chain with over 500 rooms.
* Actively participated in successful daily running operations of the hotel by providing strong leadership and supervising all aspects of the operation.
* Personally selected employees to lead the team and manage the opening of a new 500 room hotel.

Assistant General Manager

Premier Inn

December 2002 - October 2007

* Won numerous internal promotions by showcasing consistent excellent performance. Initially started as operations and duty manager and progressed to reception manager and later to assistant general manager.
* Provided leadership and direction to the housekeeping, food and beverage (F&B) and customer services teams for ensuring guests receive quality services while exceeding their expectations.
* Supported the general manager in daily hotel operations including handling customers' complaints/queries and providing solutions beneficial to both client and business.
* Managed all aspects of staff recruitment and training by developing a productive and committed hotel team.
* Developed and implemented sales promotions for increasing profits and raising awareness of the hotel brand as well as supervised F&B control.

Restaurant Supervisor

Marriott Hotels

* Managed assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting/exceeding financial goals.
* Prepared schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
* Conducted regular training sessions with the assigned team in-line with the departmental SOPs as well as evaluated their performance and initiated internal development and promotions.
* Responsible for the timely set up of the assigned food & beverage outlet according to the meal settings and in-line with the opening hours.
* Handled the welcome and seating of arriving guests with the assistance of the hostess while maintaining a professional and friendly relationship with the outlet patrons.
* Actively involved in the outlets promotional activities and established and updated the outlet's database of regular guests.
* Conducted frequent visits to the outlet and all related areas, ensuring the highest possible cleanliness and maintenance standards.


Food Production Manager

March 1999 - July 2000

Assistant Banquet Manager

Copthorne Hotels

October 1992 - September 1994

Qualifications & Certifications

Hospitality and Tourism

Thames Valley University and The London School of Tourism

Hospitality and Tourism

Thames Valley University and The London School of Tourism

Hotel and Restaurant Catering

AMU Hotel and Restaurant School

Classic Chef

Uppsala University

Hospitality Management

Hotel Management Institute

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