Heidelberg Berlitz Language School
November 2012 - November 2013
Delivered lessons in accordance with Berlitz Teaching Principles and focused on the interests and needs of the students, working with private students and groups of differing sizes at the Center and at off-site locations. Integrated learning technology into teaching programs, as required by the curriculum or requested by the students. Maintained student records up-to-date as required and/or requested. Practiced the Five Berlitz Operating Principles as a guide to professional behavior and professional relationships with staff and customers. Assisted individuals and businesses, governments and non-profit organizations develop the language, cross-cultural and leadership skills necessary for success.
Heidelberg Anthony's Pizza (AAFES)
October 2012 - December 2012
Prepared and served simple foods and beverages. Operated oven and kitchen equipment in situations where set procedures are followed. Served pizza, breadsticks, chicken wings, salads to customers at a counter. Replenished food at serving stations. Stocked appropriate food supplies prior to selling period and replenished food items as required. Participated in the establishment of service and food goals of the facility. Maintained level of sanitation and cleanliness of work area. Performed other related duties designated by Supervisor or Management staff.
Missionary for the Adventures in Missions (The World Race Program)
Adventures In Missions- The World Race
January 2011 - November 2011
Mobilized various organizations and Churches throughout the World by bringing the mission field to the Church's doorsteps. Administered English Lessons to many children and adults in various countries. Tasked to support Churches and various ministries with disciples to unify the Church body. Counseled people of different cultural backgrounds regarding substance abuse, alcohol addictions, domestic violence, sexual abuse and many other societal issues. Worked with children at orphanages and provided care by engaging them in close encountering relationships. Constructed houses, future Church sites and other facilities for the welfare of the citizens in many nations. Conducted evangelism to many countries within neighborhoods and cities of neighboring Churches. Empowered adolescents of many impoverished countries to take a step forward into reaching their dreams and goals.
Department of Veteran Affairs Veteran Service Representative
May 2010 - October 2010
Served as the primary contact for the veteran and his/her representative or advocate and the decision maker for compensation and pension claims. Worked as a member of one of the Teams in the Veterans Service Center (Triage, Pre-Determination, Post-Determination, Appeals, or Public Contact). Explained benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments, and imputed data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.
Functioned as a counselor or advocate for VA claimants providing information about a broad range of benefits and assisted with applications for VA benefits and services, a legal technician gathering requisite evidence from medical, military, community, and other sources to support benefit determinations, a decision maker weighing the evidence and applied the controlling laws and regulations, and a computer systems user who entered appropriate data to generate accurate benefit payments, control pending issues or schedule future actions, and release complete, correct notifications of benefits determinations.
Department of Veteran Affairs Legal Administrative Specialist
April 2009 - April 2010
Advised and provided information on benefits and rights. Explained pertinent legal provisions, regulations, and related administrative practices and their applications to specific cases. Assisted individuals regarding how best to provide needed documents and evidence required; initiated inquiries to resolve errors, delays, or other problems in obtaining benefits. Counseled veterans, their dependents, beneficiaries, and dependents and took positive action to encourage individuals to fully utilize their benefits. Assessed with the claimant the short-term and long-term circumstances that might influence a choice between various benefits. Identified the needs of people seeking social services and referred them to the appropriate nonprofit or government organizations. Proficient in operating Windows XP application, SHARE Veteran's Application, MAPD application, Virtual Veteran Affairs letter system, Financial Application System, BDN Veteran's System, and CAPRI Medical Records System. Administered system upgrades and system shutdown operations. Proficient in multitasking operations such as uploading veteran's data, downloading veteran's benefit claim information, populating veteran's notification letters, submitting veteran a fax while simultaneously taking calls. Ability to merge veteran's data from Microsoft Excel to Microsoft Windows. Demonstrated computer technical skills in printer setups, phone system networks and systematic upgrades.
August 2007 - June 2008
Possessed a general knowledge of higher education market and industry. Demonstrated skill and ability in Enrollment Counselor learning objectives and training proficiencies. Showcased a relatively high level of interpersonal and communication skills to accurately convey the University's Information. Advised many undergraduate students regarding admissions and degree completion requirements. Developed academic plans for Undergraduates and new enrolling students.
Medical Specialist Technician
June 2003 - May 2007
Supervised field and clinical medical facilities throughout Europe and Iraq; assisted with technical and administrative management of medical treatment facilities. Trained and guided under supervision of physician, nurse and physician assistants. Administered effective first aid to 50 military personnel and Iraqi civilians with a variety of injuries, and aided those in need of out-patient and in-patient care while deployed to Iraq. Administered emergency treatment in the field; assisted with out-patient and in-patient care; maintained health records and clinical files; assisted with nursing care of patients including medical examinations; taken and recorded temperatures, pulse, respiration, and blood pressure; applied and removed surgical, wound, or skin dressing; collected and prepared specimens for analysis; assisted in clinic and dispensary; performed routine admission tests; administered immunizations; assisted with treatment of patients with common diseases; provided emergency medical care; assisted with triage of mass casualties; performed duties related to emergency care.
Goody's Family Clothing
September 2000 - June 2001
Processed sales transactions, returns and account payments as well as assisted branch personnel in reaching and exceeding all established sales goals.
Telemarketing Sales Rep
Future Call Telemarketing, Inc
June 2000 - August 2000
Originated phone calls to prospective customers and provided information about new products and services. Responded to incoming calls from prospective customers, and reviewed company and customer recordsto identify prospect lists.
Georgia Army National Guard
March 1998 - August 2000
Supervised field and clinical medical facilities, administered emergency treatment in the field, maintained health records and clinical files, took and recorded vital signs, and provided basic medical emergency care.
Qualifications & Certifications
University of Phoenix Online
Augusta State University
Augusta State University
Butler High School
Georgia Military College
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