As a Operational manager, growth is a priority and I enjoy turning challenges into successes. Organizing, planning and delegating are my strengths. I have a strong need to be creative, and work well under pressure.
Operational And Public Relations Manager
Managing a business for your Director should feel like it is your own. Integrity and a passion for what you do is very important to me. I operate well on my own and accept full responsibility.
General Clerk & Wine export and sales assistant at Slent farms
June 2008 - September 2008
General Manager at Augusta Kleinbosch Guesthouse, Drakenstein Paarl
From October 2008
4. RESPONSIBILITIES / EXPERIENCE
Computer: MS Office (Word, Excel, MS Outlook), Pastel, Donkerhoek Data.
Accounting: Reconciliation, invoice processing, payments, documentation filing, budget management, petty cash, debtors.
Personnel Management: Recruitment and selection, trained staff, contracts of employment, job descriptions, disciplinary hearings, policies and procedures, staff meetings, supervision of farm/maintenance manager, restaurant manager and supervisor.
Salaries and wages administration: PAYE, UIF, WCA, personnel files, personnel documents i.e. leave forms, sick leave certificates, disciplinary forms etc.
Sales and Marketing: Assistance in selling of wine, selling of jewellery, design of logo and image for personal businesses, recreation of Augusta's new website, involved in design of pamphlets, advertising boards and other marketing material, market research, maintenance of relationships with suppliers.
Stock Control / Despatch: Maintained stock levels, completed documentation, receiving of stock, controlled and secured stock, monthly stock take.
Customer service / administration: Received, captured and verified orders, solved customer queries, ensure acceptable service levels.
Hospitality: Received guests, arranged amenities, travel arrangements, coordinated work flow, managed staff, updated and chased delegated tasks to ensure progress to deadlines, sourcing of suppliers, general administration, bookings and liaison with tour operators.
Planning and Organising: Conferences, functions, weddings and parties for children.
Catering: Planned menus, prepared food, product quality, optimal stock levels, waste management.
Product Development to enhance the business: Digterswijn, In die Spore van Afrikaans www.afrikaansespore.com
Engraving: Gifts and jewellery
Diva's Café CC
February 2007 - October 2007
February 2003 - December 2005
Innovation, customer care
January 2002 - June 2002
Sales Assistant & Engraver
Jewel Afrique, Tyger Valley Centre
July 2002 - January 2003
Owner of Engraving & Gifts, Tyger Valley Centre
June 2000 - February 2002
Marketing, HR, Buying
Au Pair in Germany
March 1993 - September 1993
November 1993 - August 1994
Foshini Head Office
August 1992 - February 1993
New Accounts Clerk
Qualifications & Certifications
Technology & Basic Bookkeeping
Boston House College
Malan High School
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