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PC Technician (Contractor)
August 2013 - October 2013
Responsible for addressing Faculty/Staff, and Student PC and Mac hardware, software applications, along with any network service issues while on campus.
Activations Specialist (Contractor)
September 2012 - February 2013
Responsible for validating and authenticating vendor information for all vendors enrolled for Paymode-X. The Specialist utilizes available resources and follows prescribed methods to ensure that the data provided by the vendor is accurate.
IT Help Desk (Contractor)
Liberty Mutual Insurance
April 2012 - September 2012
Provide assistance and guidance via the telephone or email for Level 1 technical support. Document customer requests in call tracking system. Support network and email connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
IT Systems Administrator
National Passport Information Center
April 2006 - May 2009
Provide assistance and guidance regarding server up-time and PC workstation help desk support. This includes hardware/software updates, web and email server support, system backups, recommendations for solutions, maintaining documentation and ensuring compliance with Department of State requirements.
Solutions Adviser, Mobile and Technical Sales
Staples Offices Supply Super Store
From October 2005
Provide assistance and guidance regarding technology sales. This includes hardware and software recommendations in person, and telephone support. Also, provide technical support for PC repairs in their Tech Center help desk.
Offer daily technical support to sales
February 2004 - December 2006
Technical and Customer Support
Provide support for Microsoft SQL database updates. Offer daily technical support to sales, regarding network, server, and web-hosting issues. Directly address individual client needs in the field regarding email, database and web hosting issues.
Robert Half Technologies
November 2004 - April 2006
Provide technical support regarding network, server, and PC issues. Directly address individual client needs per contract agreement.
July 2001 - February 2004
Provided guidance/training and support to calling center staff. Offered Help Desk Technical Support to sales and provisioning departments. Directly addressed individual client needs by telephone and email: web hosting, collocation of servers, network and Domain Server issues.
Senior Field Engineer
August 1997 - February 2001
Provided second level support to service and maintain ATM operations in the field. Offered technical support for communications network.
Technology Service Solutions
November 1996 - August 1997
during BayBanks transition to BankBoston. Required replacement of older computer equipment with new hardware for the teller and retail branch applications.
July 1994 - December 1996
Directly address individual client needs in the field and on the telephone regarding connection, email and web hosting issues. Provided consulting & contract Services to following companies:
Greenhorse Communications, Greenland, N.H.
Web Site Specialist (Sales)
Provided clients with services to register their domain name(s) designed/developed web pages, and hosted website. Offered technical support for client's on-line needs.
Multimedia Systems, Inc., Exeter, N.H.
Technical Support (Hardware)
Installed hardware (Token Ring, Ethernet cabling)/software (Novell 3.12) for education and business local area networks (LAN) throughout the school systems in Southern New Hampshire and Northeastern Massachusetts.
Newmarket Software Systems
Worked with technical support and development reviewing their catering and sales report routines for the hotel industry. Main product for the DOS environment is the Delphi.
Aircraft Engine Division
Worked with engineering on the design and detailing of a variety of aircraft engine parts and sub-assemblies using various CAD applications.
General Electric Company
February 1979 - October 1993
Steam Turbine Division
Promoted to designer in steam turbine division. Designed and developed layouts, issued turbine casing files and assisted engineering with the development of programs to use engineering data from the VAX to generate CAD files.
Qualifications & Certifications
Wentworth Institute of Technology
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