Mphela - Airport Ground Crew - Johannesburg, GP, South Africa

Kwena Mphela

Johannesburg, GP, South Africa


Airport Ground Crew

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Client Liaison Consultant - Outbound


From July 2011

Job Description
Key Performance Areas:
• Receiving customer queries/request/complaints and locating the customer's details on the system.
• Assisting customers with queries/requests/ inquiries telephonically and updating the IBS System.
• Providing the customer with relevant/required information, follow up with customers, calling customers to ensure satisfaction, and updating the system.
• Marketing/advertising new channels, debit order facility, insurance (and loading thereof), DSTV etc. and providing product information.
• Outbound Sales and Marketing of the product.
• Managing customer's accounts and billings.
• Opening of Accounts for new and existing subscribers / customer.
• Capturing journals and billings (credits and debits) with the system.
• Capturing of banking details for the debit order.
• Updating customer's account address, contacts and email address.
• Emailing, confirming proof of payment.
• Perform security checks on every customer calls received..
• Reconnection and Disconnection of Services. Maintain Records, contracts and reports.
• Provide excellent customer service to both existing and prospecting customers.
• Ensure that customer service standards are met in a highly pressurized environment.
• Debt Collection.
• Providing quotes.
• Assisting with Sales and follow up on Appointments.
• Co-ordination, ensuring a set of target is met.


Call Centre Agent


January 2011 - May 2011

Job Description: Sales, client services, administration

Conference Hostess

Leriba Lodge

January 2010 - December 2010

Job Description: Duties include booking and preparing of the conference facility, quotations,
Liaising with clients, administration, answering calls, stock taking, filing,
Preparing of conference facilities, night audits.


General administration

Rietvlei Nature Reserve

September 2009 - December 2009

Job Description
Duties include booking and preparing of the conference facility, quotations, liaising with clients, administration, answering calls, stock taking, filing, preparing of conference facilities, night audits.

Qualifications & Certifications

Jeppe College

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