Airport Ground Crew
- Full time
- Part time
- One time
Client Liaison Consultant - Outbound
From July 2011
Key Performance Areas:
• Receiving customer queries/request/complaints and locating the customer's details on the system.
• Assisting customers with queries/requests/ inquiries telephonically and updating the IBS System.
• Providing the customer with relevant/required information, follow up with customers, calling customers to ensure satisfaction, and updating the system.
• Marketing/advertising new channels, debit order facility, insurance (and loading thereof), DSTV etc. and providing product information.
• Outbound Sales and Marketing of the product.
• Managing customer's accounts and billings.
• Opening of Accounts for new and existing subscribers / customer.
• Capturing journals and billings (credits and debits) with the system.
• Capturing of banking details for the debit order.
• Updating customer's account address, contacts and email address.
• Emailing, confirming proof of payment.
• Perform security checks on every customer calls received..
• Reconnection and Disconnection of Services. Maintain Records, contracts and reports.
• Provide excellent customer service to both existing and prospecting customers.
• Ensure that customer service standards are met in a highly pressurized environment.
• Debt Collection.
• Providing quotes.
• Assisting with Sales and follow up on Appointments.
• Co-ordination, ensuring a set of target is met.
Call Centre Agent
January 2011 - May 2011
Job Description: Sales, client services, administration
January 2010 - December 2010
Job Description: Duties include booking and preparing of the conference facility, quotations,
Liaising with clients, administration, answering calls, stock taking, filing,
Preparing of conference facilities, night audits.
Rietvlei Nature Reserve
September 2009 - December 2009
Duties include booking and preparing of the conference facility, quotations, liaising with clients, administration, answering calls, stock taking, filing, preparing of conference facilities, night audits.
Qualifications & Certifications
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