Thelu - Providing Level1 and Level2 Citrix Support for Global Users - Madhapur, Hyderabad, Andhra Pradesh, India

Kusumanjali Thelu

Madhapur, Hyderabad, Andhra Pradesh, India


Providing Level1 and Level2 Citrix Support for Global Users

Work History

Citrix Team member

CEVA Logistics

From May 2013

Technology: Citrix Metaframe XP/Presentation Server 4.0/4.5, Xenapp 6.0

• Providing Level1 and level2 Citrix support for global users
• Working in 24x7 timings
• Managing all Citrix related issues through Incident and Change Management Process
• Managing Citrix servers with 100% availability
• Publishing applications as per client requests
• Responsible for all the daily maintenance / administration of citrix farms
• Production farm with 1000+ servers, 3000+ published application
• Troubleshooting Citrix issues
• Data store maintenance
• Client Applications troubleshooting, deployment and configuration
• Managing server and server farm settings
• Publishing resources
• Configuring Load Managers
• Installing Hot fix Patches and application updates using installation manager
• Administration of Microsoft Terminal Server 2003
• User administration
• Data store maintenance and troubleshooting
• Working closely with application teams to fix the issue
• Installing application on isolation environment
• Implementing best practices which are suggested by citrix

Citrix Team member

Deutsche Bank

September 2012 - May 2013

Technology: Citrix Presentation 4.5

Qualifications & Certifications

Electronics and Communication Engineering


Chaitanya Engineering College

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