Patel - Customer Service Professional - Melbourne, Victoria, Australia

Kunal Patel

Melbourne, Victoria, Australia


Customer Service Professional


I can demonstrate sound computer skills and customer service skills. I have expertise in the areas of sales, customer service, IT and engineering. I have an ability to quickly adjust to any work environment. I can communicate fluently with all people

Work History

Volunteer Customer Service Specialist

Swanston St

From February 2010

Till This Day
Duties Skills Employed
Handling Cash Register and Serving food to daily Customers Cash Handling Skills
Building strong Customer relationships to assure repeated customer presence and to build new customer base Strong Customer Relationship Skills
Running regular time meetings for establishing routine safety procedures and food handling techniques Excellent Food handling and Safety Skills
Keeping Restaurant area clean and maintaining best health standards Good Maintenance Skills
Receiving feedbacks from Customers for improvement in Restaurant Good Feedbacks Management Skills
Providing best customer experience and supervising and training new staff. Good Trainee and Supervising Skills

Inbound Customer Service Representative

Universal Customer Management Solutions

Up to December 2010

Duties Skills Employed
Receive inbound calls from Telstra customers and solving their initial inquiry Problem Solving Skills
Offer Telstra's existing customers new plans and products after solving their primary enquiry i.e. upgrading their Services
Excellent Sales Skills

Communicate clearly and effectively with clients and to give them best on call experience to maintain the prestige of Company
Excellent Communication Skills

Keep effective Team work with Team members and help each other in collectively as well as individually meeting our sales targets.
Good Team Work Skills

Keep up to date knowledge of Telstra Plans and Offers by regularly attaining Training sessions and reading revised Telstra product Manuals.
Best Learning Skills

Constantly striving and thinking to improve on customer service and sales peach. Innovative Sales and Customer Service Skills
Follow up with the participants in terms of their initial phone inquiries within 24 hours if not solved satisfactorily
Excellent Follow up Skills

Provide quality customer service on every call Self Management

Sales Consultant

Gigaforce Pvt. Ltd

July 2005 - November 2007

Duties Skills Employed
Door to Door selling of Optus Home Phone, Internet and Pay TV Excellent Sales Skills
Training new Team mates on the field and demonstrating sales Good Training Skills
Meeting Sales targets for the Team Team Work Skills
Following up with Optus existing customers to enhance their service satisfaction Excellent Follow up Skill
Upgrading existing Optus internet with HSD or ADSL2+ Good Sales Skills
Fixing installation of Home Phone, Internet and Pay TV for new and existing customers Good Co-ordination Skills

Junior Engineer

Frischmann Prabhu (India) Pvt. Ltd

December 2002 - May 2004

Duties Skills Employed
Supervising all type of Electrical work including erecting, testing and commissioning Supervising Skills
Writing weekly and monthly reports of project progression to third party client Strong Reporting Skills
Managing all type of Electrical work in the office Strong Management Skiils
Communicating with all levels of staff starting from Trades persons all the way through to Senior level Engineers from variegated departments
Excellent Communication Skills

Providing support to other Engineers Good Training Skills
Giving suggestions on design improvements and methods Technical Skills

Qualifications & Certifications

Central Queensland University

Sardar Vallabhbhai Patel Institute of Technology

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