Pandya - Clerical Worker - Patna, BR, India

Krunal Pandya

Patna, BR, India

Services

Clerical Worker

Summary:

customer relationship manager
operation department
finance and banking department

Work History

chola mandalam finance

CBSL Payroll

From June 2013

Experience Held:
Currently I am working in Cholamandalam Investment & Financial Serives on (CBSL) payroll As a CRM- in Operation Division.

Responsibility:
• Involvement in customer interface involved with problem solving of customers..
• Cash Management activities for entries zone
• Resolution of Customers queries
• NOC Mis Tracker & NOC Stock Maintenance.
• Customer Service Request raised in CSM Module.
• Refund Process Follow-up. (TDS Refund, Emi Refund, Excess Refund ETC.)
• PDD Update in Genux System.
• Customer RTO Letter Request raised in CSM Module.
• Customer Walk in MIS maintain on daily.
• RPDC Chqs, Swep PDC Chqs data maintain in System & MIS.
• Customer Telecalling data maintained & Lead Generated for new & Refinance Loan in System.
• Responsible for conducting Internal Audit.
• (Working on Finnone Java Application & CSM - Customer Service Module System.).
2.)
EXPERIENCE DETAILS.

COMPANY DESIGNATION DURATION

Marketing coordinator

T&M Payroll

November 2011 - June 2013

Experience Held:
Worked as a Marketing Coordinator (Back Office Executive) in Kotak Mahindra Bank in Retail TFE (Tractor and Farm Equipments) Division. At Rajkot Since last 1.6 Years.
Responsibility:

• Responsible for New File Login.
• Preparations of Pre Disbursement File with Customer's Documents.
• Verifying of Customer's KYC Documents.
• Responsible for Every payment of dealers
• Data Entry in Bank's System (Core & Bisif) of every file.
• Daily follow up with RM for Disbursement.
• PDD Collections for Registered Vehicle after finance.
• Follow up with dealer and sales executive for New RC Books of Various Customers.
• Maintain MIS of whole Year Business. Every months
• Responsible for daily reporting, Prepairing sales MIS.
• Loan Disb.letter MIS Daily Update.& dispatch to Dealer.
• Responsible for conducting Internal Audit.
2.)
EXPERIENCE DETAILS.

COMPANY DESIGNATION DURATION

Collection Officer

ADFC Pvt Ltd Pay Roll

Experience Held:
Worked as a Collection Jr.Officer for Saurashatra in HDFC Bank Ltd.(ADFC Pay Roll) at Rajkot, since last 3 Years.

Responsibility:
• Involvement in customer interface involved with problem solving of customers.
• Correspondence with bill departments to settle queries of agencies.
• Collection agency co-ordination
• Cash Management activities for entries zone
• Reconciliation for bill payment all saurashtra zone.
• Recovery for outstanding
• Resolution of Agencies queries
• Repokits Auditing & Repokits Stock Maintenance.
• Vehicle repo to sale all process done for saurastra.
• NOC Mis Tracker & NOC Stock Maintenance.
• Repossession Vehicle regularly repo & sale marking in system.
• Repokit, Noc, & RC Book Register regular Maintain.
• RC Book Stock maintain of repo vehicles.
• (Working on Finnone Java Application & Web collection System.).
3.)
EXPERIENCE DETAILS.

COMPANY DESIGNATION DURATION

Collection Coordinator

PAL Diesel Pvt.Ltd

Experience Held:
Worked as a Collection Coordinator for Gujarat in PAL Diesels Pvt Ltd. (A Field marshal Group) Rajkot, (1 Year)

Responsibility:
• Involvement in customer interface involved with problem solving of customers.
• Correspondence with bill departments to settle queries of customers.
• Dealer & Collection agency co-ordination.
• Cash Management activities for entries zone
• Reconciliation for Installment payment all Gujarat.
• Daily MIS for Total collection & Installment.
• Cheque Bounced Follow-up
• Recovery for outstanding
• Resolution of Dealer queries.
• Receipt Auditing & Receipt book Stock Maintenance.
• Customer verification reports update in system.

4.)
EXPERIENCE DETAILS.

COMPANY DESIGNATION DURATION

Collection Coordinator

TATA Teleservices Ltd

Experience Held:
Worked as a Collection Coordinator for Saurashtra in TATA Teleservices Ltd. Rajkot, 2 Year.

Responsibility:
• Involvement in customer interface involved with problem solving of customers.
• Correspondence with bill departments to settle queries of customers
• TBF Staff Management & Collection agency co-ordination
• Cash Management activities for entire's zone
• Credit Control management
• Reconciliation for bill payment all saurashtra zone
• Daily MIS for login & bill payments
• Cheque Bounced Follow-up
• Recovery for outstanding
• Resolution of Dealer queries
• Receipt Auditing & Receipt book Stock Maintenance
• Barring / Unbarring of Del. (Working on CRM, Arbor, Tallyman, BRS Oracles & Java Application.)
• Customer verification reports update in system.

Qualifications & Certifications

bachelor of commerce

I.G.N.O.U

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