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Director of Operations
• Identified niche offerings and negotiated favorable terms and conditions for franchise system and store owners for cost savings, time to start-up business and value added services. Developed complete turn-key solutions for franchisees, 90 new store openings and the sale of 200 new franchise opportunities.
• Coached business owners and served as corporate liaison for 40 franchise locations in east region. Developed written content for training program including store operations manual, distance learning modules and weekly conference calls. Hosted training events as main speaker to franchisee audience and oversaw side-by-side franchisee training in retail stores for live hands-on experience. Resulted in new mandatory training requirements.
• In charge of hiring and coaching direct reports to support point of sale tool by IQ Metrix. Led system requirement discussions with vendor, agreement negotiations, feature enablement, reporting customization, user access hierarchies, deployment, training, and on-going software updates and database maintenance. Evaluated and analyzed system requirements to determine needs for process and application improvement and verification of efficiencies. Led to nationwide store sales visibility and an increase of 55% in sales per location.
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