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Technical communicator with over four years experience writing documentation, delivering training, and supporting instructional technology.
Experienced in writing online and print documentation, with an expertise in wikis. Developed interactive training using Adobe Captivate, as well as instructional tutorials using Techsmith Camtasia. Also experienced in support for instructional media with an emphasis on Blackboard.
My professional goals include working as a technical communicator in documentation development and/or training.
- Full time
- Part time
- One time
Technical Writer Intern
Bering Strait School District
April 2011 - April 2011
Working remotely, I developed a style guide for the Open Content Initiative wiki to help users create more organized content. The style guide includes guidelines on visuals, naming conventions, and basic usage.
Working with the team in Alaska, I updated the existing end-user DART documentation for the new version developed in summer 2011 as well as created new documentation for users. All documentation was published on the Open Content wiki as well as a Github wiki. This documentation will serve the Bering Strait School District and any other schools that decide to implement DART.
I also worked on installation documentation for those wanting to use DART at their own institutions. My part in this project was mainly editing and creating screenshots.
Reviewed and updated documentation as needed for DART versions.
I also collaborated on the development of JING tutorials for the DART documentation with a fellow technical writer.
Instructional Media Support
Ozarks Technical Community College
March 2011 - March 2011
At OTC, I worked with Media Services to provide support for various instructional media including the Blackboard LMS. This support was conducted by phone and occasionally in-person.
I created video tutorials on Blackboard using Camtasia for faculty and staff. These videos will serve the faculty as training resources.
I also edited the existing Blackboard documentation and tutorials for grammar and functionality using Google Sites and eventually SharePoint.
As issues were found, I attempted to document and create instructions for solutions and shared with faculty and staff.
Technical Writing Intern
Springfield-Greene County Library Center
June 2009 - August 2009
I created user manuals for library employees on the Smart Access Manager software and Millennium Circulation software. I worked directly with library staff members to create these manuals. All guides were created using Microsoft Word, as that was the software available to the library.
I also edited the library's COOLCAT search system, closing chore lists for all library branches, and local history blog posts.
Finally, I created a short manual and a brochure for library patrons on wireless internet at the library.
Graduate Assistant and Student Technical Writer
Missouri State University
June 2007 - August 2011
I created, managed, and organized content on the Expert documentation wiki, revising wiki help materials and re-organizing the overall site for those who contribute and for those who access the wiki for information. Developed reference pages for larger topics such as Blackboard for consistency in terms used when creating new documentation. Created several pages on how to write, organize, and edit content on the wiki to help staff and student workers.
I also conducted monthly training courses on two separate topics: the Experts documentation wiki and Techsmith's Camtasia software. These sessions provided hands-on assistance to staff interested in documentation for their departments or Computer Services staff interested in fine-tuning their documents.
I also began the development of interactive training using Adobe Captivate on Blackboard 9.1. Started the overall training program, including the creation of work flows for the project and guidelines for the remainder of the project.
As a student writer, I developed content for the student-focused newsletter for Computer Services for three publications.
I collaborated on a style guide for the Expert documentation wiki, which serves as a guide for all editors on the wiki. Later, as a graduate assistant, I added to and revised the style guide as the Experts wiki grew.
I developed beginner-level training materials for the Expert documentation wiki and Camtasia including manuals, practice materials, and one-page quick guides. These materials were to accompany the training completed by the graduate assistant or the technical trainer.
Qualifications & Certifications
Master of Arts
Missouri State University
Bachelor of Arts
Missouri State University
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