Fransman - Customer Service - Brighton-Le-Sands, NSW, Australia

Krista Fransman

Brighton-Le-Sands, NSW, Australia


Customer Service


- Over 5-year experience in customer service (work in retail, hospitality and travel industry)
- Customer contacts including email, phone and face-to-face
- I'm customer service oriented and wish to complete tasks - small and large - to the best of my abilities

Work History

Travel consultant

Tour Operator Aventura/ Finland

September 2011 - December 2013

- Sales and marketing in a travel agency specialized in long- haul destinations (South America, Africa, Asia and Oceania)
- Planning and organizing tailor-made tours for FIT clients
(individuals and groups)
- Planning and organizing tours together with a senior
consultant (group departures)
- Back-office tasks eg. invoicing, preparing and sending
travel documents, updating and administrating the webpage.

Front desk officer

Yadoya Guesthouse for Backpackers

June 2009 - August 2009

- Being in charge of reservations
- All front desk work and customer related service
- Accounting and bookkeeping
- Routine work of facilities maintenance.

Waitress, Chef

Restaurant Ichiban Sushi / Finland

February 2007 - May 2012

- All customer related service in a busy environment
- All food related processes
- Supervising service of food and beverages.

Qualifications & Certifications

Bachelor of Hospitality Management

Arcada University of Applied Sciences

Hospitality Management

Haaga-Helia University of Applied Sciences

Primary school

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