In quest of assignments in Customer Service, Sales and marketing with a perspective of brand promotion and business augmentation.
Channel Management,Customer Service, Sales & Marketing, Market Research & Business Analysis
Qualified Masters in Business Administration with over 5 years of accomplished career track of delivering sustaining revenues & profits. A proactive team player and a dedicated professional with expertise in Sales & Marketing, Customer Service, and
KAYSONS , New Zealand
January 2014 - January 2014
Kaysons is an Indian Fashion store and I worked there as a Retail Assistant.
Dy Cluster Manager(AXIS Bank Vertical)
MAX NEWYORK LIFE
April 2011 - June 2012
Duration: April 2011- June 2012
Designation: Dy Cluster Manager(AXIS Bank Vertical)
This fantastic role always demands to be very enthusiastic, creative and process oriented. It involved lots of travelling and different new problems to solve almost every day. I was responsible for the sales, customer retention and staffing for axis bank branches in 3 districts, all put together 12 branches and 1 salary vertical team located at the regional office. I had to be a proactive leader and a Relationship Manager with an outstanding capability for Strategic planning & Market plan execution. I was responsible for streamlining workflow and creating a team work environment to meet annual sales target as well as to retain the existing customers of the bank. Proven abilities in devising result oriented plans for augmenting business, developing new market segments, managing key clients, pre-sales efforts & targeted marketing. . Liaison with the senior employees of Axis bank branches like Branch Head, Operations Head and Branch Sales Manager for implementing strategic plans and guiding the sales force to effectively associate with the Lead Generators of the Bank for creating sustainable business. Max New York Life is a process oriented company and we all had a lot of reports to be maintained on a daily basis. I used to prepare Branch Visit Report and MIS of team members on a daily basis and two different appraisal report of my team members in every fortnightly. I have expertise
Sales Manager (DSF)
BHARTI-AXA Life Insurance
February 2010 - April 2011
Duration: Feb 2010 - April 2011
Designation: Sales Manager (DSF)
• Organising meeting with my team members to assign duties for the day other than their daily
• Monitoring & compiling the MIS for Financial Officers;
• Overseeing the new staff requirement, initiating recruitment process with the help of placements consultants, job sites and employee referrals;
• Conducting staff appraisals, managing performance and disciplining staff;
• Sending staff appraisals reports to the Senior managers;
• Initiating Performance Improvement Plans(PIP) to weak performers;
• Promoting staff development programs and periodic training to ensure the quality of work;
• Writing reports to senior management and delivering presentations;
• responding to customer enquiries and complaints;
• Handle sourcing channels like DST, BTTL and Airtel Customer care centers
Sr.Financial Services Manager (Bancassurance)
ICICI PRUDENTIAL Life Insurance
June 2008 - June 2009
Duration: June 2008 -June 2009
Designation: Sr.Financial Services Manager (Bancassurance)
• Sales & Marketing
Driving sales efforts for attainment of targets with a view to optimize revenue and achieve
business excellence. Updating the channel partners regularly about the market trends and variation to help them to customize the presentations.
• Business Development
Implementing strategies to increase brand awareness and penetrate into the untapped customer
segment to increase business and thereby revenue. Conducting programs for the existing clients to generate referrals.
• Channel Management & Distribution
Expanding the channel partner/dealer networks through establishing strategic alliances with new
dealer outlets with strong financial base and credibility. Providing daily MIS, periodic trainings like sales pitch training, product refreshers, new product etc to the sales force to ensure deeper
• Team management
Imparting on the job training to the workforce to enhance their productivity and market awareness.
Providing periodic training to them on the operational and documentation aspects to improve the quality of proposals. Conducting weekly performance review to ensure that they achieve their
targets by month end.
Brands I have worked with as a Team Player
Asst. Sales Manager
Bajaj Allianz Life Insurance Company Ltd
October 2006 - May 2008
Identifying and recruiting the potential individuals as insurance brokers. Grooming them to an efficient sales
person by imparting trainings and conducting field demonstrations. Educate them about the earning
potential and career progression to penetrate into their natural market. Preparing and updating the sales
track book and MIS to ensure quality sales process. Conducting different activities like painting competitions for kids, fun games at factories, referral slips at grocery stores etc to increase the brand awareness and generate sales leads. Providing pre and post sales customer service was also an integral part of my routine.
Notable accomplishments across the tenure
• Led the team to achieve the first Million Dollar Roundtable entry from the branch (Dec 07)
• Certificate of excellence for becoming "OUTSTANDING PERFORMER" for Oct'08.
• Qualified for "Meet The CEO" contest during Nov' 08
• Proved the efficiency at the capacity as a Team manager by grooming 2 financial officers to Sr. FOs during my employment with Bharti Axa.
Associated Cement Companies
January 2006 - June 2006
Job Profile :
Assisted in a Market Research Project. The research was to check the feasibility of introducing a new packaging method. There were many new companies entered in to the market and competition was really tough. So then the company decided to come up with something new and found few methods to protect the cement safe from moisturizer. I have assisted in framing the project like deciding the research methodology, sample selection etc. Other duties were questionnaire preparation, target market selection, data collection through market survey, compiling of the data and drawing inference. Assisted from the beginning to the completion of the project.
Qualifications & Certifications
Marketing & Finance
Bachelor of Commerce
Mahatma Gandhi University
Diploma in Software Application
Mahatma Gandhi Education Foundation, Kerala , India
Mahatma Gandhi University