Kumar - General Manager - Hotels - Bangalore, KA, India

Krishna Kumar

Bangalore, KA, India


General Manager - Hotels


Revenue Oriented - Core strength in Sales, Marketing and Revenue Management. Passionate about the Hospitality industry and an Industry award winner in Sales & Marketing

Work History

CEO & Founder

Currys & Spices Private Limited

From January 2009

• Founded a Quick Service Restaurants Company and launched 2 brands of QSR in India under the trade mark " Asian Kitchen" and "Currys & Dosas".
• Scaled the outlets to 9 in 2 cities with funding from personal sources.
• Managed all fronts of the business including profitability, Growth, operations and Production
• Designed and executed a typical hub and spoke model of operations
• Exited through a sale process
• Complete handling of the company affairs including Finance, Operations, Legal Compliances, HR and Investor relations

Area Director of Sales

Northern Gulf

April 2007 - January 2009

Responsible for all Sales activities in the Area which consisted of comprises of Crowne Plaza Kuwait, 2 Holiday Inn Hotels. 2 more InterContinental Brand Hotels in preopening stages, IC Bahrain, Crowne Plaza Bahrain.
• Launched Business Club successfully and churned the second highest revenue in ME
• Planned and executed Convention Sales model for the CP Kuwait
• Planned and executed a tie up with Kuwait Airport handlers to launch City check in at CPK
• Launched the SPA Sales and Marketing
• Build and deliver a sustainable growth plan in Key segments of Business as well as systems delivery.
• Build Sales and Marketing strategies to optimize revenue to Hotel as well Brand.
• Build up Brand name through tactical and strategic tie ups and an active Marketing plan.
• Conduct and manage the PR activities of the Area.
• Identify, Recruit, Train and assess Sales and Marketing personnel's impact in the market.
• Prepare 5 Years strategic positioning plan.
• Build a viable succession plan.
• Plan, implement and conduct Sales activities within all the Sales platforms in the Area.
• Assess and advise the effectiveness of Hotel's strategies with the unit's Director of Sales and General Manager.
• Reporting to the Director of Operations - Northern Gulf and dotted line reporting to the Vice President Sales and Marketing - Middle East and Africa.

Director of Sales

InterContinental Al Jubail

May 2005 - April 2007

, Marketing and In charge Front Office.
* "Awarded Sales person of the year 2006" for Europe, Middle East and Africa -InterContinental Hotels Group.
* InterContinental Al Jubail achieved 87% growth in Revenue, 38% increases in Market share, 113% growth in Occupancy thorough a strategic and market driven Sales plan.
* Achieved record growth and Revenue in the 16 years History of the Hotel.
* Responsible for all Sales, Marketing and Service delivery in Rooms.
* Acting General Manager in his absence.
* Built a strong Sales and Marketing team from a non existent section.
* Prepare and implement successful business strategies in all parts of the Hotel business in order to achieve the maximum Profits
* Establish strong relationships with the Community and key Business Leaders.
* Seek new Marketing Channels and maximize potentials.
* Front Office team has achieved the 7th position in IHG-EMEA in "Priority Club" enrolments.
* Achieved a 31% increase in check in standards in the year 2006.

Director of Sales

Crowne Plaza Dubai

June 2004 - May 2005

Responsible for Sales and Business Development of the Hotel.
* Lead the Sales team in coordination with the Area Director of Sales and Marketing to achieve optimum results.
* Seek new channels in overseas markets including the key segment of GCC Market.
* Establish Strong inter Company as well as Community relations.
* In coordination with the Area Director of Sales and Marketing, Plan and implement Business strategies for present and future plans of the hotel.
* Assist in Budgeting and Yield.
* In coordination with the Area Director of Sales and Marketing, successfully negotiated rate increase of approximately 50% in the wholesale segment.
* Conducted joint calls to Key Corporate as well as Wholesale accounts.

Front Office Manager/Regional Business Development Manager- IHG Oman

InterContinental Muscat

May 2000 - May 2004

(Part of InterContinental Hotels Group)

Front Office Manager/Regional Business Development Manager- IHG Oman.
* Lead the Front Office team to achieve maximum Rooms Revenue and Guest satisfaction.
* Led a team of 54 staff including 9 Managers.
* Successfully implemented a Front Office development plan for summer cross exposure to Germany and Switzerland for high performing Front Office personnel.
* Responsible for yield and Budgeting.
* Launched a new Club InterContinental Floor to generate OMR 200,000 p.a incremental revenue.
* I was promoted and transferred to Crowne Plaza Dubai.
* Appointed the Regional Business Development Manager for 18 months within this period to oversee new markets growth and also handle GCC marketing and business Development activities.
* Successfully completed the project with incremental revenue of US$ 1.2 Million p.a which led to the project being implemented to have a full time permanent team to handle the identified areas.

Assistant front Office Manager/Duty Manager

InterContinental Dubai

January 1996 - May 2000

(Part of InterContinental Hotels Group)

Assistant front Office Manager/Duty Manager.
* Assist Front Office Manager in all operations.
* Participate in Revenue strategies and Yield meetings.
* Conduct Business Development in Indian market for InterContinental Dubai
* Promoted and transferred to InterContinental Muscat.

Qualifications & Certifications

IHTTI - Neuchatel Swiatzerland

Catering technology and Hotel Management

Bharathiar University

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