Claim you profile
A highly motivated, experienced and goal-oriented business leader in multiple areas and phases of sales, project and resource management, and business development.
Consistently adopting a systematic approach over all areas of responsibility, responding to the specific requirements of each discipline, and ensuring that the best possible level of customer service has been delivered.
My personal philosophy and values have enabled me to succeed, to inspire and to lead others.
Specialties: Leadership and management of multi-functional global teams
Quick and considered analysis of issues, challenges and problems with accomplished decision making.
Key involvement in complex, large and strategic deals; articulating vision and fostering success
Motivational and inspirational leadership, improving performance and optimizing output.
Ability to combine strategic vision and creativity, strong technical background and customer focus in delivering financial results
Airport Duty Manager
August 2008 - April 2013
♦ Part of Heathrow airport's management team.
♦ Project led Air New Zealand's operational implementation at Heathrow Airport
♦ Manage the Air New Zealand operation within service level agreements & budgetary restraints.
♦ Head a department of 40 Agents and 6 Customer Services Supervisors.
♦ Introduced robust process leading to increased auxiliary revenue by 35%.
♦ Successfully delivered on & exceeded set SLAs & KPIs including 85% plus OTP.
♦ Task Force member responsible for implementation of relevant Emergency Procedures.
♦ Created strategic airport practices & procedures, EG a manual operation for a departure flight.
♦ Apply cost effective solutions achieving annual cost reductions of 10%.
♦ Exercising of HR practices EG recruitment, training, appraisals, Trade Union negotiations.
♦ In depth knowledge of Star Alliance airlines' products handled by Menzies within Heathrow.
♦ Indirect responsibility for Ramp, Baggage, & Engineering & Operations departments.
♦ Maintain & develop account management goals by enhancing the Menzies airport solutions.
June 2006 - August 2008
♦ Designed & implemented sales plan achieving over £400000 turnover in first year
♦ Focussed on building strategic partnership agreements for the business including investor relations
♦ Achieved 10% market share in year 1 & 22% in year 2.
♦ Delivered effective solutions to a particularly diverse range of sales related issues.
♦ Developed financial services & led the sales team to provide a specialist mortgage service.
♦ Measured monthly performance against set budgets and project plans.
♦ Set action plans for business performance with analyses of properties projects.
♦ Full P&L & Budgetary responsibility.
Regional Sales Manager
MORTGAGES DIRECT LIMITED
March 2005 - June 2006
♦ Generated revenue of approximately £2 million per annum, with full P&L responsibility.
♦ Turnaround a loss making region into generating a 8% profitability of £160000
♦ 14 Direct report including two Sales Managers covering a region of 35 branches
♦ Achieved sustained growth for the region with 11 out of 12 Consultants exceeding sales targets.
♦ Developed & maintained stakeholder relationships from Board level down.
♦ Recruit/managed/mobilise a sales team of Mortgage Consultants.
♦ Analyse the consultants, KPI figures, life penetration and mortgage conversion rates
♦ Delivered sales training to sales force via classroom and 1-1 sessions.
Mortgage Relationship Manager
BARCLAYS BANK PLC
June 2004 - March 2005
♦ Develop & managed customer relationships for four bank branches
♦ Sourced & maintained new accounts at both individual & corporate level.
♦ Increased sales revenue for area to £80000
♦ Successfully completed professional CeMap exams
Regional Mortgage Consultant
COUNTRYWIDE ASSURED GROUP PLC
May 2003 - June 2004
Senior Implementation & Training Consultant Airline Solutions
American Airline's IT Division
February 1997 - March 2003
Subject Matter Expert for all levels of operation from end users through to Board of Directors.
♦ Costs savings of USD 25000 per month achieved for one airline.
♦ Implemented and managed airline departments & processes including, Airports, Reservations, Ticketing & Flight Scheduling.
♦ Created Nett Ticketing process from scratch after undertaking business analysis.
♦ Built & maintained corporate relations with new & existing airlines such as Royal Brunei;
Pakistan International Airlines; Air Jamaica; Cyprus Airways.
♦ Business analysis, incorporating financial modelling to provide innovative IT solution
♦ Recruited industry & Subject Matter Experts as Master Trainers for various airline courses.
♦ In-depth GDS knowledge and its application for revenue generation increasing yield by 25%.
♦ Sourced & delivered new multi-million dollar innovative product solutions for client airlines.
♦ Lead and project managed continuous improvement in international multi site airline operations.
♦ Delivered training to clients airlines in Airport Check-In, Ticketing, Reservations, Flight Scheduling & Inventory Management.
February 1996 - February 1997
Worked with both TMC & direct corporate accounts to establish firm accounts
♦ Designed and implemented strategic pricing and marketing policies for European routes.
♦ Set up interline agreements with other airlines to for both flight disruptions & ticketing.
♦ Developed & managed relationships with Travel Agents both in London and Amsterdam.
♦ Full budgetary responsibility for the Sales & Marketing department
♦ Represented the World Airlines all liaison meetings with all commercial stake holders.
Sales & Ticketing Supervisor
June 1992 - February 1996
Security & Training Supervisor
INTERNATIONAL AVIATION SECURITY
April 1991 - June 1992
Senior Sales Associate
ALLIED DUNBAR ASSURANCE
May 1989 - November 1990
ASSISTANT BRANCH MANAGER
McDONALDS HAMBURGERS LTD
September 1988 - April 1989
Customer Operations Manager
Customer Operations Manager
Qualifications & Certifications
Business Studies & Finance
Thames Valley University
Law, Economics, and History
Thames College of Further Education
Is this your profile?
If this is your profile, then you can claim it now and log into your account.
We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.
Skillpages has been acquired by Bark.com!
Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.Find out more