Bhatnagar - SQA - Sector - 106, Noida, Uttar Pradesh 201304, India

Kratika Bhatnagar

Sector - 106, Noida, Uttar Pradesh 201304, India




SQA || CMMI SVC & DEV Model || ISO 9001:2008 LA || Internal Audits || project Management || PIIDs

Work History

QC FAR group coordinator


January 2011 - October 2011

Support Functions).

* NC Reports preparation/ closing of the NCs. Data Analysis using Minitab.
* QMS Documentation as per standards. Worked as QC FAR group coordinator.

* Reviews/ Preparation of checklists/ templates/ etc.

• Reviewing, Maintaining & Creating Quality Management system documentation.
• Conducting Internal Audits on Projects/ products/ Support Functions on monthly basis.
• Meetings such as FAR meetings, Team meeting, Process/Product improvement meeting.
• Supporting Project teams in adopting & adapting QMS in compliance with Quality Standards.
• Working on software like Minitab/ Crystal Ball/ MS Visio.
• Involved in preparing QMS documents like Checklists/ templates/ processes/ DFD's / Flow charts.
• Training Coordinator of the JDC HCL Infosystems: Conducting Trainings in the JDC, analyzing thedata and skill set. Preparing reports/ keeping tracks and records.
• Involved in Quality Control activities. (FAR Group coordinator for the QC team): Performing the software testing activities, System Testing/ Integration Testing/ Regression Testing, etc. Preparing Test Cases/ Test Plans/ Test Coverage, etc. Projects involved - Banking Projects/ Products.
• Projects: Banking Domain Software - clients all over the world

* ISO 9001:2008 LA Certified
* SQT (Manual & Automation) - 2 months between July 2010 to Dec 2010

Trainee Engineer


August 2009 - June 2010

•••Technical support engineer for the Product ranges of Lenovo including laptops, desktops.

o Resolution of problems of including software problems such as

Installation, Integration with devices like blue tooth

Escalate unresolved cases to higher levels for onsite resolution.

Remote Operations.
Involved in Quality Control: Quality Check/ Testing Team.
o Promoted to escalation department

300+ cases resolved to satisfaction of customer in 3 months

Appreciated by management

MCB Electro Controls - 3 months

9 Dynamic 3D design of MCB and ELCBs of various ratings for effective controls.

9 Reports in MS office suite for presentation to the management.

Qualifications & Certifications

Computer Science

Mahatma Gandhi's Mission College of Engg. & Technology, UP Technical University

St. Andrews Scots Senior Sec. School

St. Andrews Scots Senior Sec. School

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