Kp - Customer Care Manager - Mumbai, India

Suresh Kp

Mumbai, India


Strategically devised and implemented sales plans, explored new avenues of business and maintained excellent relationship with business partners in the assigned territory, translating into consistent revenue growths for the organization while with Oxford University Press and Cambridge University Press.
Accurate and enviable intuition in identifying, assessing and appointing business partners, who later proved to be major contributors in revenue building for the organization while with Oxford University Press.
Hon. Secretary of the Local Publication Industry Association for 5 consecutive years from 1999 – 2004 while with Oxford University Press in Bangalore.
Recognized for mentoring, training and coaching teams while presenting them as industry experts to sustain and record growths in market share.
Extensive involvement in competitor product/service analysis that helped device and launch effective contra-attacks in the dynamic market scenarios of the Publication and FMCG Industries.
In-depth understanding of business-to-business relationships, their impact on the entire business process and known for fusing entrepreneurial drive with razor-sharp business acumen to launch missions.


Customer Care Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Strategic Planning,Sales & Support,Business Alliance Vendor
Management,Revenue Growth, Cost-cutting Techniques,New
Business Development,Business Strategy.
• Business and Thought Leadership (SBU Level)
• Start-up/ Turnaround/ Change Management
• Marketing Communication–Advertising, Sales Promotion, Direct Marketing, Events
• Brand Management
• Customer Relationship Management – Customer Loyalty Programs, handling of Customer Complaints and Customer Grievances Redressal
• Corporate Sales and Institutional sales
• Retail Business Development, Retail Business Partners Management, Revenue generation through tie-ups and cross-promos
• Corporate Communication and PR – targeting multiple stake-holders
• Consumer / Trade Promotions
• Process Development and Systems creation for standardised formulation and effective implementation
• Market Research – consumer research, feasibility studies
• P&L Management and Performance Improvement
• Business Process Excellence
• New Business Development

Work History

General Manager

Books for Change

From June 2010

General Manager

Books for Change(BfC)

From June 2010

Regional Manager

MARG Foundation

May 2007 - May 2010

Regional Manager

The Marg Foundation

May 2007 - May 2010

Formulating,implementing strategic sales and marketing plans to increase sales of MARG books,DVD's,advertisement revenues and subscriptions in Southern India

Regional Manager

MARG Publications

May 2007 - May 2010

Asstt Regional Manager-Northern India

Cambridge University Press

September 2006 - March 2007

Head Mktg,PR & Retail

Oxford University Press

April 2005 - September 2006

Territory Manager

Oxford University Press

July 2004 - March 2005

In charge of Sales and marketing activities of Academic,General and Trade books for 2 big territories of Chennai & Kerala through a team of sales executives and dealers.
Prospecting new clients, motivating and supporting sales teams, analyzing market trends and recommending amendments in the content, manage institutional and key clients, plan and implement promotional programs through exhibitions, consistently achieve targets through efficient relationship management and coordination.

Head Academic & General Books

Oxford Academic (Oxford University Press)

February 1995 - June 2004


TOMCO/Hindustan Unilever Limited

January 1992 - January 1995

Head-Bangalore Showroom

Oxford University Press

February 1992 - June 2004

In-charge of Bangalore office and sales of Academic,General & Trade books in Karnataka.
Accurate and enviable intuition in identifying, assessing and
appointing business partners, who later proved to be major
contributors in revenue building for the organization at Oxford
University Press in Bangalore and Karnataka Region.
Also was Hon Secy of the trade Association from 99-04

Project Manager

Jain TV

June 1989 - January 1992

Qualifications & Certifications


University of Pune

Rashtriya Military School - Belgaum (King George's)



Rural management



University of Pune


University of Pune

Rashtriya Military School,Belgaum

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