- Full time
- Part time
- One time
Banking professional having 14 yrs in Retail Banking sales, Bank operations and Asset Oprations
ICICI BANK LTD
From February 2014
Mortgage and Home Loan operations and Credit Processing.
Proficient in Credit Administration involving the preparation, Sanctioning and monitoring of credit risk attached to the portfolio and various other credit facilities.
Expertise in effective credit monitoring with a view to improve asset quality, prevention of slippage to NPA, formulating effective recovery strategies and coordinating with recovery agents for ensuring timely repayment from clients & recovery of bad debts.
Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
Responsible for resolving the queries and assistance for Home Loans processing for entire AP/Telangana region.
Deputy Branch Manager - RETAIL BANKING OPERATIONS
September 2010 - January 2014
Work closely with Branch Head and Product Managers in implementing actionable aimed at improving the productivity of the team.
Attending join calls along with Team members for HNW clients.
Ensuring Quality Customer service is delivered by Self & Team.
Supervision/Authorization of Branch Transactions.
Forex transactions authorization/supervision and reporting.
Reporting of fortnightly Suspense/Suspect/TOD/LTR Reports.
Monitoring Periodic exchange of keys lodged with other branch.
Monitoring Daily Sales of the team.
Monitor lockers allocation & all other related operations.
Ensure that Five S norms are adhered to all workstation in Branch.
Preventive complaint Management.
Error free Authorisation (As per the Process laid down by Organization)
Broaden the customer base in Branch.
Instrumental in meeting branch targets through introduction of Actionable/Suggestions by Team-members and the Customers.
Monitoring very large/unusual transactions & reporting as per reporting schedule.
Instrumental in winning Awards for the team through motivation.
Collation of MIS and analysis of the same in order to implement actionableS aimed at achieving Quality for the channel/Team.
Senior Relationship Executive
ICICI BANK LTD
May 2006 - December 2006
Reviewing and analyzing CASA Product and documents with due diligence for approval or denial of A/C opening in accordance with company guidelines.
Coordinating with other departments such as sales/ Operations and keeping the track of delinquent customers.
Verifying the AOF as per KYC Guideline and liaising with branches in order to resolve their issues and enhance operational efficiency.
Imparting training to new recruits for achieving pre planned business targets
Maintaining the quality scores of the team, reaching the targets on time, keep the team motivated
DEPUTY MANAGER- RETAIL BANKING OPERATIONS
HDFC BANK LTD
December 2006 - September 2010
Chief Responsibilities: As PB Authoriser(Backend BM)
Customer Service in Products like: CASA, Insurance, FOREX, (Inward & Outward Remittance) Demat, Gold Loan. & Day to day Operations with Audit & Compliance.
* Effectively Managing the Branch in the absence of the Branch Manager.
* Verifying all process related checks of Teller-Vault, LTR, suspense monitoring.
* Monitor Pb-welcome desk: Deliverables, customer instructions, Tatkal kits and deceased claims.
* Monitoring of suspense accounts and Finware reports.
* Ensuring Timely Opening and closing of the Branch.
* Responsible for branch administration and ambience as per SQ-BP requirements and 5- S.
* Effective Lobby Management: Queue Handling.
* Ensure quality new acquisition on CA, SB, Unique FD and TASC accounts.
* Managing and monitoring performance of the sales resources (COEX/Asset Coordinator).
* Authorizing KYC check for account opening, before it is sent to account opening team.
The Bhimvaram Co.op Urban Bank Ltd
May 2000 - January 2006
Qualifications & Certifications
Cooperation and Rural Studies