Swesen - Hotel Management - Denpasar, Bali, Indonesia

Komang Swesen

Denpasar, Bali, Indonesia


Hotel Management


I have been in the force for umpteen of years with multiple roles such as Bartender, Bar Captain, Butler, Chief Butler, Housekeeping Supervisor, Assistant Executive Housekeeper, Assistant Sales Manager, Duty Manager, F&B Manager and Hotel Operational

Work History

Operational Manager

Brown Feather Hotel

From November 2012

 Opening team project; defect reports, recruitment, training & SOP development
 Deal with e-commerce
 Gain over 10% to 15% repeating customer
 Ranked 2nd on TripAdvisor – 96% (Certificate of Excellence)
 Fantastic review on agoda – 8,5
 Fantastic review on booking.com – 8,6

Duty Manager (in-charge F&B operational)


October 2011 - September 2012

 Managing the entire operational during evening from 1600 to 2400 hours
 Deal with guests’ inquiries
 Overseeing weekly general cleaning and maintenance
 Building up mutual relationship within the clients of both villa management and its client
 Managing the F&B Department of twenty-eight-professional team members
 Executing numbers of events every month
 Dealing with clients' queries about event arrangement

Asst. Sales Manager

White Whale Media

February 2011 - September 2011

 Restructuring sales strategy
 Managed to hit IDR 30,000,000.00 of monthly sales
 Synergizing the team
 Maintaining good relation with the clients

Assistant Executive Housekeeper

Banyan Tree Seychelles

July 2010 - October 2010

 Getting familiar with the job as an assistant of the Housekeeper
 Motivating the team
 Admin familiarization and controlling lost and profit



January 2002 - June 2006

My role is clear to make people happy with my mixtures.



Number of motorist is increasing from time to time without any improvement on their mechanical knowledge. The blog, motorocco, would help you in sorting out any problem by providing as much and detail information about workshop and life-on-wheel-related in Bali.

Hindu Ritual: Lempuyang Temple

Lempuyang Temple is one of the nine temples formation on the island that located in Karangasem Regency. It lies on a hill of up to 1000m above sea level. In order to interact with God, visitors need to conquer the thousand-step-staircases from the parking area to the top (roughly 2 km). The scenery from the top is worth climbing.


Villa photo shoot in Drupadi, Bali. The session was taken during afternoon till 6.30 pm.

Casual In-Villa Wedding

The wedding was held in a small villa in Seminyak. The couple is a well-mixed of Serbian and Indonesian who run a villa rental services. The shoot was a lst minute deal that I used only two lens during the session, which is kit lens 18-55mm and a fixed 50mm.

Customer Service Blog

The blog skins out all about customer service hectic from daily life to hotel industries. Check it out at customerhectic.blog.com

Balinese Wedding Procession

The procession was held in Singaraja in early April 2014. The photos are being printed into album and set as slides.

Spa Session

Spa session photo services that was held in Brown Feather Hotel and Swiss-Bellinn Seminyak. The photos is being used for printed publication such as menu and flyer as well as website content.

Reading Books Project

I am providing Reading Books material for Dyatmika International School in Bali that each book consists of eight photos. The photos are taken in accordance with their story boards.

Qualifications & Certifications

English Literature

Universitas Terbuka

Sales & Marketing

Seychelles Institute of Management

Business English Diploma

Business English Diploma

Room Division Diploma

Pansophia College Singaraja, Bali

SMEA Singaraja Bali

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