Chauhan - Data Entry - New Delhi, DL, India

Komal Chauhan

New Delhi, DL, India

Services

Data Entry

Summary:

typing speed 25-30 wpm english, ms-office

Work History

Customer Relationship Manager

Alps Cosmetic Clinic Pvt. Ltd

November 2012 - June 2013

Key Responsibilities:
● Maintained and managing customer care services related with clinic and academy.
● Maintained all phone and email enquiries from prospects about booking.
● To manage enquiries, book audits and help with scheduling of visits for the team.
● To answer queries and to provide reassurance when needed to create a follow-up schedule of dates when clients need to be contacted for reminders to help them.
● Maintained track of follow-ups done by the team and records for the same.
● Analyzed the PF details to avoid the customer complaints and increase customer satisfaction level by checking their experience at the time of service
● To keep accurate records of phone calls and implemented measures in order to provide data to support the overall target areas of the programme Information available on phone calls made and all key activities undertaken.
● Telecalling regarding the plans and telephonic queries provide resolution to their complaints/ concerns, if any of client.
● Handled the team of six telecallers in customer care department and also handle the stock department.

Customer Care Executive/ In charge of Outlet

Shyam Sistma Tele Services

April 2011 - November 2012

Key Responsibilities:
● Maintained and managened customer care services related with outlet, showroom hygiene and administration.
● Maintained All records of Sales and Customers Details in TelCRM Software.
● Maintained Sales-Satisfaction Index to the performance of outlet in terms of customer satisfaction with pre-sales and post-sales process.
● Maintained track of post-sales follow-ups done by the team and records for the same.
● Analyzed the PSF details to avoid the customer complaints and increase customer satisfaction level by checking their experience at the time of after sales.
● Verified the documentation required for Handsets, Data Cards and Postpaid/Prepaid Connections.
● Telecalling regarding the plans and telephonic queries provide resolution to their complaints/ concerns, if any of customer.

Customer Care Executive/CRO

Tata-Motors

July 2009 - March 2011

Key Responsibilities:
● Maintained and managened customer care department, showroom hygiene and administration.
● Maintained all records of Sales and Sales Executive on web portal in SIBEL Software.
● Maintained Sales-Satisfaction Index (SSI) to gauge the performance of dealership in terms of customer satisfaction with pre-sales and post-sales process.
● Maintained track of post-booking follow-ups (PBF) and post-sales follow-ups done by the team and records for the same.
● Analyzed the PBF and PSF details to avoid the customer complaints and increase customer satisfaction level by checking their experience at the time of booking and after sales.
● Verifying delivery checklist at the time of vehicle delivery to the customer, to ascertain whether all the vital items (Insurance, Invoice, Service Book etc.) were delivered to the customer and the awareness of general functions were provided to the customer.
● Managed customer meet, I captured their feedback for their overall experience with Tata and Fiat; list down their complaints, if any; provide resolution to their complaints/ concerns, if any; Take references of prospective buyers to pull-up the sales.

Editing Assistant

Sab-Ki-Awaz News.Com

August 2005 - May 2012

Key Responsibilities:
● Responsible for uploading and updating news, videos and documents on the online
Portal of the company.
● Responsible for formatting documents according to the templates provided.
● Designing the graphics and editing news and videos.
● Assisting in the news for online updation.
● Involved in data entry for management of the legal material for company website.

CIC

Sterlite foundation (computer institute)

Qualifications & Certifications

Sikkim Manipal University

Delhi University

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