Maphunye - Accounts And Billing Consultant - Cape Town, WC, South Africa

Koketso Maphunye

Cape Town, WC, South Africa

Services

Accounts And Billing Consultant

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Main Duties:
• Assisting customers with the account payments, working hand in hand with the Finance department to allocate customer payment allocated,
• Refunds and credits.

Work History

ANTI-PIRACY AND COMPLIANCE AGENT

BYTES CONNECT OUTSOURCED TO MICROSOFT S.A

From January 2013

Main Duties
• Contacting Microsoft customers with regards to their companies' usage of Microsoft Software and raising the awareness around piracy to the customers
• Engaging customers in compliance engagements to ensure their usage of genuine Microsoft Software.
• Working with Internal partner managers to promote proper license management to Microsoft end customers and external partners.

CUSTOMER SERVICES AGENT

NEOTEL Telecommunications Company

February 2012 - September 2012

Main Duties:
• Handling customer queries, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offering alternative solutions where appropriate with the objective of retaining customer's business.
• Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Attending to customer/client requests or inquiries concerning services, product, billing, equipment, claims, and reporting problem areas.

ACCOUNTS AND BILLING AGENT INTERACTIVE TECHNOLOGIES OUTSOURCED TO NEOTEL

October 2012 - December 2012

Midrand (Johannesburg)
(1st October 2012- 28th December 2012)


Main Duties:
• Assisting customers with the account payments, working hand in hand with the Finance department to allocate customer payment allocated,
• Refunds and credits.

Qualifications & Certifications

Accounting and Financial Computing

ROSEBANK COLLEGE

English

FORTE HIGH SCHOOL

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