Tollumi - Hotel Staff - Elbasan, Albania

Klodian Tollumi

Elbasan, Albania


Hotel Staff

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
analysing sales figures and devising marketing and revenue management strategies;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies, renovations and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.

Work History

Bar & Restaurant Supervisor03/1998 to 01/2001
Royal Festival Hall - Southbank Centre Belvedere Road London SE1 8XX

• Correctly calculated inventory and ordered appropriate supplies.
• Carefully interviewed, selected, trained and supervised staff.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Restaurant Manager02/2001 to 03/2009
Grange Holborn Hotel - 50-60 Southampton Row, London WC1B 4AR, UK

• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Interacted positively with customers while promoting hotel facilities and services.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Skillfully...

Qualifications & Certifications

Aleksander Xhuvani

Aleksander Xhuvani

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