Kinivan - Customer/Member Service In A Very Busy Environment. - Brisbane, QLD, Australia

Kitty Kinivan

Brisbane, QLD, Australia


Customer/Member Service In A Very Busy Environment.


I've worked for banks, a pastoral company and a trade union in very demanding customer/member service roles where telephone phone calls and email queries were constant. Roles included but were not limited to tasks such as: face to face and telephone interaction; providing information; writing procedures; writing product information; processing applications and other data; financial transactions; responses by email and letter; scanning; filing; data analysis.

Work History

Client Services Manager

Gilt Investments Pty Ltd

August 2013 - January 2014

A sales role in an investment broking firm. Results had to be driven by cold-calling prospective clients.

Membership Officer

CFMEU Mining & Energy Division

October 2007 - July 2013

Was one of 2 staff in the Membership department serving approximately 9,800 Qld members. Duties included: answering telephone calls from members; calling members; processing membership applications & variations; processing members' dues via payroll deductions, direct debits, invoices & credit card payments; correspondence to members, scanning documents; database management; extracting & providing data to management & executive. An extremely busy job that required multi-tasking and constant re-prioritising of daily & weekly tasks.

Temping lead to next permanent job

February 2007 - September 2007

Feb 2007 - Sep 2007
Temping assignments

Temping assignments undertaken to gain exposure to different areas of industry with a view to a change of career focus. (Temping lead to next permanent job.)


David Black Manufacturing Jewellers

From November 2006

(as required) David Black Manufacturing Jewellers Ad-hoc support Husband's business - accounts payable & receivable; stocktaking & client database management.

Senior Rural Finance Manager

Deposits & Investments

May 2004 - November 2006

Eastern Australia

Responsibilities included direct sales; training & coaching or mentoring staff in a large territory. The role's purpose was to develop skills & increase focus of the company's branch based staff on the need to meet large increases in deposit budgets. The role wound up as the AWB finance focus changed.

Treasury Representative

Suncorp - Group Treasury

February 1996 - April 2004

Senior dealer in a team of 4 with focus on risk advisory for Suncorp's Business Banking clients. Education provided to clients & colleagues on risk management products. As the role specialised in Agribusiness clients, distance necessitate that much of the business was conducted by telephone & email.

Treasury Representative

Westpac - Financial Markets

February 1986 - January 1996

Various roles involving telephone sales of Financial Markets products. Client relationships & service mainly provided by telephone.

Qualifications & Certifications

Toowong & Sunnybank State High Schools

Sales & Sales Team Management

Various courses including Mercuri International.

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