Project Management Officer
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• I am a self-starter.
• Eager to learn new things.
Project Management and Services Delivery
UNIFY Enterprise Communication Pvt. Ltd. HO
From October 2013
12 Corps, IFFCO (AV) All INDIA, JAIPUR ARMY,
DepHUB INDONESIA, POLYCOM R&D Center, BECKMAN COULTER (OSV/UC), LULU COMPLEX, DMRC
DELHI METRO, BEL - BAN, PARKER HANIFIN (OSV/UC) HONG KONG / CHINA / KOREA; ETPI (OSV/UC)
PHILIPPINES, LOVELY INTERNATIONAL TRUST OSV /UC), PALL INDIA (OSV / UC), UNDP NEPAL,
CARE (AV), SANDVINE (OSV / UC), SIEMENS LTD (DATA CENTER), JACOBS (DEL), AXIS BANK (VoIP
Call Center with IP Video Network) MUMBAI, ATUL INDUSTRIES (AV / VC), SOUTE OIL COMPANY (IRAQ),
AIRPORT BHUBNESHWAR (VOICE / DATA), HOTEL SARENA (VOICE) KABUL), MINISTRY OF
COMMUNICATION (KABUL), PRESIDENTIAL PALACE (KABUL). SJVN (AV/VC) SIMLA / DELHI.
Ongoing Projects: GAIL (AV / OSV / UC), WELSPUN (HP), INDIAN RAILWAY PATANA (OSV / UC), PGCIL,
ONGC (VC / AV), WIPRO (AV/VC) DELHI, AIIMS - Jodhpur/Kolkata/Jaipur, NSBS BLR, NSCI - MUM, L&T
(VC), BIAL (AV) BANGALORE, AMBUJA CEMENT (AV/VOICE) DELHI, INDIA BULLS POWER PLANT
(NASHIK), RELIANCE POWER PLANT - Kolkata, HINDALCO - MP, ARCI (AV) HYDERABAD, IIFT
KOLKATA, CANARA BANK - MUMBAI, CUMMINS PUNE (AV / VC). SYNDICATE BANK (AV/VC)
BANGALORE, SHREE VASVAI HOSPITAL (VOICE / DATA / SECURITY SYSTEMS) BANGALORE.
Accountabilities as Customer Service and Quality Manager
• Recruiting, training and supervising Customer Service Engineers and Technicians.
• Managing front-end operations for ensuring friendly and efficient support and Service.
• Developing and implementing methods and procedures for monitoring work activities, such as preparing records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
• Bagged the "Service Excellence Award" for Customer Support Role in driving record-high add on sales,
propelling best and zero tolerance call completions to improve ranking in India.
• Efficiently reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention
due to the success of employee-development and morale-building...
Project Management and Services
SIEMENS Enterprise Communication Pvt. Ltd. HO
August 2010 - October 2013
Customer Service Manager
SIEMENS Enterprise Communication Pvt. Ltd
October 2006 - August 2010
Senior Executive - Customer Support Engineer & Team Lead
October 1998 - October 2006
From May 1992
2 with Siemens Ltd.
Technical Support Engineer
SIEMENS Nasik - Engineering Dept
May 1992 - October 1998