Hinge - Project Management Officer - Thana, Maharashtra, India

Kishore Hinge

Thana, Maharashtra, India

Services

Project Management Officer

Summary:

• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• I am a self-starter.
• Eager to learn new things.

Work History

Project Management and Services Delivery

UNIFY Enterprise Communication Pvt. Ltd. HO

From October 2013

12 Corps, IFFCO (AV) All INDIA, JAIPUR ARMY,
DepHUB INDONESIA, POLYCOM R&D Center, BECKMAN COULTER (OSV/UC), LULU COMPLEX, DMRC
DELHI METRO, BEL - BAN, PARKER HANIFIN (OSV/UC) HONG KONG / CHINA / KOREA; ETPI (OSV/UC)
PHILIPPINES, LOVELY INTERNATIONAL TRUST OSV /UC), PALL INDIA (OSV / UC), UNDP NEPAL,
CARE (AV), SANDVINE (OSV / UC), SIEMENS LTD (DATA CENTER), JACOBS (DEL), AXIS BANK (VoIP
Call Center with IP Video Network) MUMBAI, ATUL INDUSTRIES (AV / VC), SOUTE OIL COMPANY (IRAQ),
AIRPORT BHUBNESHWAR (VOICE / DATA), HOTEL SARENA (VOICE) KABUL), MINISTRY OF
COMMUNICATION (KABUL), PRESIDENTIAL PALACE (KABUL). SJVN (AV/VC) SIMLA / DELHI.

Ongoing Projects: GAIL (AV / OSV / UC), WELSPUN (HP), INDIAN RAILWAY PATANA (OSV / UC), PGCIL,
ONGC (VC / AV), WIPRO (AV/VC) DELHI, AIIMS - Jodhpur/Kolkata/Jaipur, NSBS BLR, NSCI - MUM, L&T
(VC), BIAL (AV) BANGALORE, AMBUJA CEMENT (AV/VOICE) DELHI, INDIA BULLS POWER PLANT
(NASHIK), RELIANCE POWER PLANT - Kolkata, HINDALCO - MP, ARCI (AV) HYDERABAD, IIFT
KOLKATA, CANARA BANK - MUMBAI, CUMMINS PUNE (AV / VC). SYNDICATE BANK (AV/VC)
BANGALORE, SHREE VASVAI HOSPITAL (VOICE / DATA / SECURITY SYSTEMS) BANGALORE.
Accountabilities as Customer Service and Quality Manager
• Recruiting, training and supervising Customer Service Engineers and Technicians.
• Managing front-end operations for ensuring friendly and efficient support and Service.
• Developing and implementing methods and procedures for monitoring work activities, such as preparing records of expenditures, progress reports, etc., in order to inform management of current status or work activities.

Highlights
• Bagged the "Service Excellence Award" for Customer Support Role in driving record-high add on sales,
propelling best and zero tolerance call completions to improve ranking in India.
• Efficiently reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention
due to the success of employee-development and morale-building...

Project Management and Services

SIEMENS Enterprise Communication Pvt. Ltd. HO

August 2010 - October 2013

Customer Service Manager

SIEMENS Enterprise Communication Pvt. Ltd

October 2006 - August 2010

Senior Executive - Customer Support Engineer & Team Lead

SIEMENS Mumbai

October 1998 - October 2006

Siemens Ltd

From May 1992

2 with Siemens Ltd.
Growth Path:

Technical Support Engineer

SIEMENS Nasik - Engineering Dept

May 1992 - October 1998

Qualifications & Certifications

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