Navale - System Administrator - Mumbai, Maharashtra, India

Kishor Navale

Mumbai, Maharashtra, India


System Administrator


4 years of experience in System Administration in IT industry

Work History

Senior FMS Engineer

Trimax IT Infrastructure pvt ltd

From September 2012

working as an senior system engineer

Senior FMS Engineer

TRIMAX IT Infrastructure Ltd

From September 2012

At Mahanagar Gas Ltd, Mumbai
Mahanagar Gas Limited (MGL) is one of India's leading natural gas distribution companies. Established in 1995, MGL is a joint venture between GAIL (India) Ltd, the BG Group, (U.K.) and the Government of Maharashtra.

The position will involve the following areas of responsibility:
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups like Full, Weekly, Incremental & Monthly backups from VERITAS Backup Executive and tape rotation from backup devices like HP Ultrium-4
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Provide desktop and server support.
• Taking care of Domain Controller (DC), Additional Domain Controller (AD-DC), File Server, Backup Server and McAfee ePolicy Orchestrator 4.6
• Installation and Configuration of Windows 2003 Server like Active Directory, DHCP, DNS, Creation of User, GPOs and Organizational Units.
• Deploying agents and updating clients through McAfee ePolicy Orchestrator 4.6
• MacAfee Antivirus & Agent installation to all Servers, desktops and laptops.
• Maintaining reports and sending it to IT Dept.
• Support and maintain Windows Server/Desktops/Laptops and MS Outlook 2003, 2007, 2010 & 2013
• Setting up and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on Servers, desktops and laptop

Senior Desktop Support Engineer

Starnet Infosys

January 2011 - March 2012

At Government Railway Police (GRP), Mumbai

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
• Installation and configuration of CIPA Server (Common Integrated Police Application-Debian Linux) at Railway Police Stations, Mumbai.
• Data Backups.
• Installation & configuration of various kinds of scanners, printers.
• Install & configuration of printers like Laser Jet, Color & scanners.
• Local & Network Printer sharing.
• Performs general preventative maintenance tasks on computers, laptops, printers
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs
• Maintains and restocks assigned parts inventory to insure proper spare parts levels.

Senior Desktop Support Engineer

Starnet Infosys

January 2011 - March 2012

Customer Support Engineer

Mapleton Technologies Pvt. Ltd

October 2009 - December 2010

At Pay and Accounts Office (govt.), Mumbai

Customer Support Engineerq

Mapleton Technologies Pvt Ltd

October 2009 - December 2010

was established under the control of State Government on 1st April, 1955, to deal with all Government financial transactions arising in Greater Mumbai and to maintain accounts. Prior to Departmentalization on Accounts in respect of Central Transactions with effect from 1st October 1976, this office was dealing with all financial transactions and doing accounting functions in respect of Central Government Transactions.
• Worked into 500+ user's environment.
• Worked on DELL 755, 760, 960, ACER, WIPRO, HCL Desktops & GIGABYTE thin clients.
• Taking care of WEB, DATABASE and PROXY SERVER.
• Hands on experience on IBM x series & DELL Power Edge 2950, 6950 servers with RED HAT Enterprise Linux 5.
• Responsible for attending calls regarding Desktops, Laptops & Server.
• Providing complete solution to users.
• Installation & configuration of client operating systems such as Windows 2003 Server, XP,
• Troubleshooting of LAN/WAN related issues.
• Installation and configuration of windows 20003 server and Red Hat Linux operating system.
• Installation of printers like Laser Jet, All-In-One, Dot-matrix, Inkjet, scanners including Laser jet like HP, SAMSUNG, CANON LBP 2900, 3500 series.
• Dot-matrix printers like LIPI 6100, 6030, 6090, WIPRO 1020, 1050, and TVS.
• Installation of various software packages like MS Office XP Professional, MS Office 2003 and ISM (ISFOC Script Manager) Ver. 3.0 Marathi typing software.
• Installing & configuring Local and Network printers.
• Desktop

WIPRO-SLA Customer Support Engineer

IT Source India Tech Pvt. Ltd

June 2009 - September 2009

Worked through WIPRO INFOTECH
At HDFC BANK, Mumbai
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India.
• Provided first level of support for all customer inquiries, onsite and via phone support.
• Responded to all customer inquiries in a courteous and professional manner.
• Resolved desktop, laptops, printers and phone issues.
• Worked with Active Directory Team in for creation of user', passwords.
• Created, documented and escalated issues and problems in accordance with ticketing standards and SLA's.
• Monitored ticket queues and provided service and escalation.
• Supported commonly used software and hardware.
• Worked for DSM Project Team for installation & Configuration of
Desktop Server Management Software at all location of HDFC BANK branches of Mumbai.
• For maintain hardware & software inventory of all branches of HDFC BANK, Mumbai.
• Installation & configuration of DSM Server Management on Bank's Branch Server.
• DSM client installation on all the Desktops and Laptops.

Qualifications & Certifications


University of Mumbai

Diploma in IT Security & Ethical Hacking

Appin Technology Lab

Bachlor of Commerce

EIILM University


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