Working as system administrator from last 5 months in Ignify Software Pvt. Ltd.
I have total 6 years of experience desktop support . Knowledge of AD , DNS, DHCP, Firewal ,VPN
Sujata Computers Pvt.Ltd
From July 2013
➢ Installallation of OS like Windows 7, Windows 8 on users laptop
➢ Installation of Applications like Office 2010, 2013, Lync, Symantec Antivirus
Fortigate VPN client setup, SQL 2008, 2012, Visual Studio 2010 etc.
➢ To help User to resolve there VPN Client side connectivity issue.
➢ Allow access to public sites, Client links through the Firewall on approval.
➢ Creation of users account in AD, password reset, lock/Unlock
➢ Same support for company users in remote offices Manila, Bangalore, Singapur
➢ Outlook configuration using Intermedia Exchange server setting on client laptop.
➢ Granting Admin access, Remote access to users on Server's installed on Hyper -V.
➢ SQL database creation and restoration of backup for User.
➢ Installation of Local printer Wi-Fi Printers on users laptop
➢ Checking of Antivirus status on users' laptop periodically.
➢ To Create new FTP user ac. and send information to user to Upload /Download data.
➢ Installation of Microsoft Dynamics AX Client 2012, Microsoft Dynamics CRM 2011 for Outlook. Adding users to AX and grant roles as per request.
➢ Resolve URL related issue.
➢ Adding server to OpManager Network Monitoring Tool, Set monitoring parameters and check on weekly basis.
➢ Upgradiation of Windows 8 to Windows 8.1
Help Desk Admin Technical (Remote) Support
Applied Micro Circuit Corporation
August 2011 - January 2013
➢ Providing worldwide remote support to all user's of APM. (CA Sunnyvale, San Diageo /China/Ho Chi Min /Singapore / India /Japan / Andover )
➢ Managing regular day-to-day problems logged by users at Helpdesk With a team of Engineers as well as handling the administrative issues working with Service Desk Plus (SDP) for Helpdesk Service calls to maintain SLM of service call.
➢ Configuration and troubleshooting of messaging clients MS outlook Google Apps
➢ A remote installation of license software's on user's system. I.e. MS Visio 2003/2007, MS Project 2003/2007, Adobe Professional, SAP etc.)
➢ Application deployment via Desktop Central (DTC).
➢ Scanning of virus infected systems on daily basis through the Antivirus server.
➢ Resetting and unlocking user's windows login via Active Directory on post process of approval.
➢ Troubleshooting and assisting user for Cisco Any Connect VPN login issue.
➢ Providing read/write access to user's id on SharePoint on post appropriate approval process.
➢ Preparing solution on issue resolved by me for reference to other technicians for future similar issue faced by any other users and updating it into SDP.
➢ Printers Installation & Troubleshooting.
➢ Deploying APM desktop and laptop Images on new laptops or desktops as per requests.
➢ Userid /password creation for WebEx Meeting App. account login.
Open View Technology Pvt. Ltd
Up to July 2011
➢ Handling more than 600 computers domain setup by remotely and physically.
➢ Installation of operating systems like: Win2000, WinXP, Win 7, Win Server 2003, Win Server 2008,
➢ Managing and attending daily calls using HP Open view Helpdesk /BMC Remedy software.
➢ Attending calls of Group Head, Project Head and Corporate Head, Managers.
➢ Configuration and Troubleshooting of Operating system and application like MS Outlook 2003, 2007, 2010, sibel, HP Quality center.
➢ Configuration of RPC Settings on the Internet Data Card and troubleshooting..
➢ Handling daily hardware related calls for Desktop, laptop, Printer, scanner.
➢ Giving support to connect Video Conference.
➢ Resolving issue regarding anti-virus software installed on all user machines.
➢ Support to Compliance team regarding software license and auditing.
➢ Knowledge about Active Directory, DNS, DHCP, RODC configuration.
Hardware Engineer Field
June 2007 - June 2009
➢ Onsite support for more than 70 Small industries end-users.
➢ Resolved OS related issues and other software related issues, like Postmaster, Tally, AutoCAD, office 2003, 2007, Outlook Express.
➢ Troubleshooting and diagnosing regarding hardware including desktop, laptop.
➢ Installation and troubleshooting of antivirus like Kaspersky, Quick Heal. EScan.
➢ Basic troubleshooting of Printers.
Qualifications & Certifications
Pandharpur collcage Pandharpur