Ambernath Jai Hind Co-Operative Bank Limited
September 2009 - April 2013
Handling clerical, deposit, loans operations and supervising the team in branch to deliver exceptional customer service. Working hard to bring in new customers and boost the bank's profits.
* Identifying the needs of customers and then working hard to meet or even exceed them.
* Working hard with marketing team to sell the banks products like mortgages, loans etc. at branch level.
* Working with recovery team to recover loans.
* Dealing with escalated customer queries and complaints.
* Monitoring customer accounts.
* Maintaining all quality and procedural standards within the branch.
* Implementing policies that build trust between the bank and its customers.
* Attending head office for meetings and conferences.
* Monitoring cashiers and branch staff and giving them feedback on how they interact with customers. Inspiring them to not only hit targets but deliver great service.
* Analyzing branch management information and reports.
* Working closely with local solicitors, accountants.
* Reporting regularly to regional headquarters.
* Having a excellent working knowledge of banking products like mortgages, loans, current accounts etc.
* Comprehensive knowledge of banking sector regulatory and legal requirements.
* Experience of data mining and large-scale customer database data interrogation and manipulation.
* Monitoring lending transactions for accuracy and company compliance.
* Accepting overall responsibility for the banks products like: personal loans, unsecured loans and overdrafts.
* Possessing the ability to build strong business relationships with individual and corporate clients.
* Able to make effective decisions.
* Having a excellent understanding of business operations.
* Having high levels of integrity and honesty.
* Excellent people management skills.
* Working hard to ensure customer satisfaction.
PREVIOUS CAREER HISTORY
Toyo Engineering Pvt. Ltd
August 2006 - July 2007
Office Assistant to handle day to day activity of project.
Qualifications & Certifications
Yashwantrao Chavan University