German Speaker, German Translator
German language translator with around 8 years of experience in the German language. Ability to translate from German to English as well as from English to German with a speed of up to 3000 words per day.
ACCENTURE INDIA PVT LTD
November 2010 - March 2012
28th Mar. 2012 till date as team lead for Translation Team of Volkswagen Project in Accenture, Pune.
Currently handling a team of 8 translators
Workload Distribution: Assigning documents for translation to the team and ensuring their timely delivery as per the agreed SLA. Monitoring the ticket queue to avoid SLA breach; Attending to adhoc translation requests from the onshore as well as offshore teams
Reviewing the translated documents and tickets of team members and giving them appropriate feedback with respect to quality and scope for improvement
Preparing productivity and performance reports and presenting them to the management on a weekly basis
Meetings with management about team performance and capacity planning
Conducting appraisal of team members by rating them and giving them performance feedback
Participating in moderations conducted to decide the rating for team members
Preparing shift and leave plans
Conducting meetings and one-to-ones with team members to discuss issues and grievances
Giving presentations and interacting with clients during client visits
Providing on-call, Saturday and public holiday support whenever required
Acting as a link between the translation team and the onshore and offshore management
Interviewing, screening and shortlisting translators
Inducting new joinees into the team by giving them project overview and training them on the job
Ability to translate up to 3000 words per day for DE-EN and up to 2500 words per day for EN-DE
Introduced the feedback template which is sent to document requestors to get their feedback regarding translation quality of the document
Introduced the translation quality index (TQI) which is used to measure the quality of translators within the team
Introduced the weekly dashboard which is published on a weekly basis and includes productivity figures of all team members
Introduced Systran - a translation tool - to translate DE-EN texts of tickets
Process Leader for AXA Germany PEH- Personal Eigentum und Haftung (Private Household and Property)
AXA BUSINESS SERVICES
August 2008 - December 2010
Tenure and Designation: 18/08/2008 to 12\03\2010 as a Process Leader for AXA Germany PEH- Personal Eigentum und Haftung (Private Household and Property). Was sent to Cologne, Germany for 1 month for process transition
A key member of the AXA Business Services Operations AXA Germany Personal Household team responsible for delivering training to the respective process
Achieve proficiency in the process and deliver to the requirement of critical service delivery parameters by the end of the training period.
Key accountabilities include quality in service delivery, support to Assistant Managers. This would involve getting the team ready to deliver as per SLA.
Conduct necessary training programs for the team.
Prepare MIS report and other reports as and when required.
Contribute to the volumes by processing cases as and when required.
Conduct quality checks and error analysis.
Process and deliver quality improvements.
Meet all critical service delivery parameters
Manage work queues and TATs effectively
Identify, facilitate and implement process improvement ideas to improve efficiency and effectiveness of the process.
Resource management, time management and multi-tasking
DEUTSCHE BANK OPERATIONS INTERNATIONAL (DBOI)
August 2006 - April 2008
To data clean and approve all non structured MTNs and Eurobonds within the SLA of 5 Business Days from the date of issuance. Data clean up is the interpretation of Pricing Supplement which is an agreement between the Issuer and Note holder, which provides details regarding various types of Instruments (like MTNs, Certificates of Deposit, Bonds, etc.) detailing the terms and conditions for the same for the Frankfurt entity.
Responsible for the checking and approval of around 40 Eurobond issues on a daily basis.
Responsible for the accuracy, completeness, and consistency of information within the bank's systems in the day to day processing
To ensure all documents are sent to the Clearing Systems on a daily basis.
Ensuring all discrepancies are investigated and resolved in accordance with bank policies and guidelines.
To ensure error free processing
To run all reports prior to the respective deadlines
Escalating issues that cannot be addressed at this level to the Process Manager
• Risk Management
• Business Writing
• Training on the various products and work flow of TSS (Trust and Securities Services) Operations.
December 2005 - July 2006
same profile as in DNETS. Deutsche Bank has taken back the process from HCL.
February 2005 - May 2005
Worked on Account opening, Data maintenance and SSI (Standard Settlement Instructions), Setup/maintenance for Nostro, Loro, Bond Borrowing, Bond lending and Repo Depots for Global Markets, Frankfurt entity.
Facilitated the training of other members in the process and also prepared the DTPs.
Successfully de-migrated the process from HCL CMS to TCS (Tata Consultancy Services) and facilitated the Go-Live and successful knowledge transfer of the process for TCS on time.
Tenure and Designation
December 2004 - July 2006
Got promoted to Senior Process Executive in March 2006
Information Management Systems
December 2004 - December 2005
worked with Information Management Systems (IMS).
Qualifications & Certifications
St. Joseph's Convent Girls' High School
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