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Finch - Customer Service - Fareham, UK

Kirsty Finch

Fareham, UK


A highly experienced and personable candidate with a mature outlook. A well rounded and diverse career history across a variety of sectors; including private sector, civil service, not-for-profit organisations and charities; where high standards of attention to detail, ethics and integrity are key performance areas. An adaptable and flexible self-starter who demonstrates a practical, common-sense nature and a determination to succeed.

Available for immediate, part-time work (up to three days per week) in the Solent area covering Havant, Portsmouth, Whiteley, Southampton and Eastleigh.


Customer Service

Work History


Ascentis Awarding Organisation

February 2012 - November 2012

Part-time Role based at Langstone Technology Park, Havant, PO9 1SA.

• Pro-active business development and extensive travel within territory of South-East of England.
• Liaison with further education colleges, adult education providers, offender learning institutions, sixth form colleges and private training providers representing Ascentis range of courses using consultative sales processes.
• Effective meetings, presentations and event promotions to establish interest in Ascentis courses.
• Swift follow-up of marketing leads to win potential business from existing and new clients.
• Customer account management to gain and maintain strong client relationships.
• Regular reporting to Senior Management Team on progress towards targets and KPI's.

Business Development Advisor

Laser Learning Awards

December 2012 - January 2014

PixieDust Glitter Body Art

Up to April 2013

Face Painting
Mobile Business Creating Glitter Tattoo/Pamper Parties for Events and Weddings

• Attendance at parties and events providing high quality demonstrations and entertainment service
• Using marketing and promotional skills to win business and advertise effectively
• Website design and update to promote business.
• Excellent customer service and administration skills to deliver parties on time and within budget.
• Innovative product development to ensure high quality and long-lasting body art.


Alpha Residential Service

Phoenix Futures Drug & Alcohol Dependency Rehabilitation

• Worked as part of the team responsible for implementation of the core therapeutic programme for residents.
• Facilitated residents' educational, recreational and healthcare activities on a day to day basis whilst observing professional standards of practice and care.
• Administered accurate medication and maintained appropriate logs.
• Observed and assessed on a daily basis the emotional well-being of individuals for recording on their care-plan notes.
• Managed any medical emergency that arose from time to time in a calm and efficient manner.


Women's Royal Voluntary Service

Women's Royal Voluntary Service (WRVS)
Home Based, Part-time Role for Meals-on-Wheels Operation in Hampshire

• Deputy duties to Food Operations Manager for Hampshire.
• Recruitment, retention, support and training for a wide group of volunteers and permanent staff in towns across Hampshire.
• Event management for substantial award presentations and fund raising events.
• Project Managing changes to the Meals-on-Wheels Operation where required.
• Liaison with Care Home Managers & Staff, Families, GP's, Adult Services and other associated organisations.
• Providing risk assessments (handling & lifting) and promoting health & safety awareness.


Flagship Studios

Short-term Contract within Commercial Team, Property Maintenance

• Effective contract management of the property services contract with Naval Training Command and the sub-contract with Interserve Ltd.
• Ensured contractual obligations were met in terms of risk mitigation. Also ensured variations to the contract provided value for money.
• Clarified scopes for operational requirements, requested quotes from suppliers, drafted business cases and made extensive use of procurement software for purchase orders.
• Provided commercial support to project managers and strengthened relationships with suppliers, internal departments and customers.


South Central Connexions Partnership Ltd

Short-term Contract Providing Information Services for Young People

• Effective dissemination of relevant information regarding 'Aim Higher' initiative to all Connexions Information Advisers in the South Central geographic area.
• Marketing and evaluation of 'Aim Higher' leaflets and other information to reach relevant target age groups for this initiative.
• Liaison with Connexions Offices, Local Learning Providers, Southampton University and other organisations to ensure objectives were met.


City & Guilds, Central London

Transport Sector at HQ of Educational Awarding Body

• Responsible for the product management of ten suites of NVQ's within the Transport Sector ensuring they ran efficiently across the UK.
• Successful liaison with Department for Transport, DVLA, MOD, QCA, Private Training Providers, Northern Ireland Office, Metropolitan Police, UK Colleges.
• Extensive change management/business improvement of one failing scheme to become profitable in two years.
• Line Manager to two staff, including progress reports and eligibility for annual bonus.
• Supervisor to Chief Verifier and team of eight External Verifiers for quality purposes.


RDC Tech Asset Management

Sales Office of IT Asset Recycling and Reselling Plant

• Complete support of two Project Managers within the IT Equipment Recycling and Reselling Sector.
• Responsible for tracking project status using Project 98, also risk, issue and dependency management.
• Design and implementation of robust administrative systems (processes & standards) for the Projects and Sales Teams in this rapidly expanding company.


Energis Communications Ltd

New Product Development Team of Commercial Telecoms Company

• Coordinated new NPD projects from initiation through to launch as a programme.
• Assisted with the process development of the NPD administration including database and intranet/website usage.

IMMIGRATION OFFICER, Heathrow & Stansted Airports, Immigration

Liaison with solicitors, government departments and airlines, maintaining high levels of accuracy in both verbal & written communication.
• In-depth interviewing of passengers and sponsors of all nationalities and cultures. This included dealing with sensitive issues in a sympathetic and compassionate way.
• Complex decision making and justification of cases, sometimes to strict deadlines, based on research, interview and legislation.
• Efficient preparation of files, correspondence, statements and reports to Court of Appeal standards.
• Flexible management of casework office and quick 'troubleshooting' of potential incidents as they arose.

Qualifications & Certifications

CPCAB Level 2 Certificate in Counselling Skills

Fareham College

Level 1 Certificate in Teaching Basic Adult Education (Literacy)

Colchester Adult Education Centre

Computer Studies

Essex University


Strathclyde University

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