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Rothe - Client Relationship Management - London, UK

Kirstin Rothe

London, UK

Services

Client Relationship Management

Summary:

 Day-to-day support of hotels in Germany, Austria, Switzerland, The Netherlands, Portugal, Malta, UK and Cyprus, serving as the primary point of contact between the hotels and the company
 Provide customer support and assist with technical issues and preparations for events by liaising with Technical Support and Operations
 Planning and optimization for the accounts including revenue growth and maximising the company’s return on investment
 Developing a good relationship with the hotels and promoting the company’s products
 Regular visits to the hotels for staff training to help them understand the functions and options of the software/system and enable them to assist hotel guests with enquiries
 Prepare and conduct business reviews for the hotels
 Meeting and exceeding personal and team based targets and objectives
 Working closely with Senior Account Management/Global Accounts, Sales/Business Development and Operations for new hotel leads, proposals for potential new hotels and renewal of contracts for existing hotels

Work History

Lecturer - Basic Business English

bzh Hagen

September 2013 - October 2013

Centre for Education (commerce and business focused)

Teaching Basic Business English skills to a group of 12 adults (8 week course)

Client Services & Sales Agent / Administrator

JTS Partners / coininvestdirect.com

From March 2012

CUSTOMER SUPPORT:
Order Processing; price quotations; delivery time and stock availibility inquiries; customer registrations; liasing with the warehouse in Germany (i.e. with regards to customers‘ special requests); entering information into the CRM system; processing buy-back of coins / bullion
INTERNAL ADMINISTRATION:
Daily check of the company bank account for incoming payments and daily check of product deliveries; daily/monthly check of outstanding payments and providing resellers with break-down of invoices; monthly check of company’s outstanding payments to logistics partner
Scanning and filing of receipts, invoices and bank statements; dealing with the daily incoming mail; ordering office supplies
Support to the Directors (screening phone calls, answering emails etc.)
MARKETING:
Marketing of the company’s products on social media sittes; looking after independant feedback sites and respond to comments; looking after the product descriptions on the company website; translating texts for mailers

Sales Executive / Account Manager

eFinancialCareers

July 2011 - February 2012

Sales of new job postings on the German career portal; up-/cross-selling of services to existing clients and day-to-day account management to developing a good relationship with existing clients

Regular visits to new potential and existing clients (banks, financial institutions and big corporates) in Germany; Visiting and taking part at trade shows

Meeting and exceeding set monthly sales targets

Client Relationship Manager

DOCOMO interTouch EAME Ltd.

October 2006 - February 2011

Day-to-day support of hotels in Germany, Austria, Switzerland, The Netherlands, Portugal, Malta, UK and Cyprus, serving as the primary point of contact between the hotels and the company
Provide customer support and assist with technical issues and preparations for events by liaising with Technical Support and Operations
Planning and optimization for the accounts including revenue growth and maximising the company’s return on investment
Developing a good relationship with the hotels and promoting the company’s products
Regular visits to the hotels for staff training to help them understand the functions and options of the software/system and enable them to assist hotel guests with enquiries
Prepare and conduct business reviews for the hotels
Meeting and exceeding personal and team based targets and objectives
Working closely with Senior Account Management/Global Accounts, Sales/Business Development and Operations for new hotel leads, proposals for potential new hotels and renewal of contracts for existing hotels

Sales Executive

EasyFairs UK Ltd.

April 2006 - September 2006

UK trade shows for various industry sectors

Sales Team Leader

Baptie & Co Ltd.

January 2004 - April 2006

international IT Conferences

Sales Executive

Baptie & Co Ltd.

November 2001 - April 2003

International IT Conferences

Senior Receptionist

Thistle Lancaster Gate Hotel

October 2000 - November 2001

Reception

Apprentice Hotel & Hospitality Management (Lehrling Hotel- und Gastgewerbeassistentin)

Arcotel Wimberger

August 1998 - September 2000

Hotel & Hospoitality Management Vocational Training
1 day / week classes
4 days / week work in hotel

Qualifications & Certifications

Berufsfachschule Längenfeldgasse, Vienna/Austria

Christian-Rohlfs-Gymnasium, Hagen/Germany

A-levels (German Abitur in English, History, Mathematics, Fine Arts)

Hagen/Germany

Grundschule Hestert, Hagen/Germany

Languages: German (native language), English (fluent), French (basic), Portuguese (beginner)

Languages: German (native language), English (fluent), French (basic), Portuguese (beginner)

I.T. Proficiency: Word, Excel, PowerPoint, Fidelio (Hotel Reservations System), Unitrac (CRM System), Focus (CRM System), Navision (CRM System), Siebel (CRM System), Outlook, Internet & Email

I.T. Proficiency: Word, Excel, PowerPoint, Fidelio (Hotel Reservations System), Unitrac (CRM System), Focus (CRM System), Navision (CRM System), Siebel (CRM System), Outlook, Internet & Email

Professional Interior Design course (OCN level 3 qualification, National Design Academy, Nottingham)

Professional Interior Design course (OCN level 3 qualification, National Design Academy, Nottingham)

Trained Instructor in First Aid with the German Red Cross

Trained Instructor in First Aid with the German Red Cross

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