I have used computers since 1983 for programming in several languages.
Avaya Telephone Support
Avaya Voip Support
From January 2013
➢ Training to support Interaction Center 7.3 for troubleshooting databases and VoIP.
Internet Phone Support
February 2011 - June 2012
➢ Provide telephone support for rural Internet clients
o Troubleshooting Fixed Wireless and Satellite Internet.
* Created my own HTML application with image based walk through for PC/MAC troubleshooting to save time while on the phone with a customer.
o Provide PC troubleshooting
* Windows XP, Windows Vista, Windows 7, MAC OSX
* Email client support for Tucows and Gmail email accounts
* Outlook, Outlook Express, Windows Live Mail, IncrediMail, Mac Mail and Mozilla Thunderbird
* Have great rapport with customers and give them the best service that I can provide by putting my heart into it without selling the farm.
December 2010 - January 2011
➢ Created a Java application to display the Halifax Airport Arrivals and Departures so that they could be displayed on a television set in the lobby of a Halifax Hotel.
o This would give up to the minute updates of arrivals and departures
➢ This project was totally dependent on the original Halifax website information.
Web Applications Developer (Web Services)
National Adult Literacy Database
July 2007 - September 2009
➢ Create forms for literacy client Websites
o ASPs and Perl, Filezilla, Templates and SQLite
➢ Work on NALD Java library Lucene indexing project.
o Linux Ubuntu, Fedora, Apache Ant, Tomcat 5 - 6, Eclipse, Subversion
o Web Services REST, Solr and Lucene.
o Developed a Java program that merged 2 Apache Lucene Indexes together
➢ Build light Perl client for Apache Solr
o Perl 5.8, Apache Solr single/multi-core, Subversion, CPAN and Catalyst
Mentor Support/Quality Assurance for CGS/IBM online courses
Computer Generated Solutions
September 2004 - July 2007
➢ Perform Quality Assurance for new courseware.
o Technical writing, Grammar and spelling and Functionality
➢ I am able to keep on the latest technology and use my developing skills for IBM client support.
➢ Learning to the point of IBM Certification and providing support for IBM Software, servers and OS:
➢ Provide support and mentoring by way of phone, email and live chats.
➢ Also use VNC and Putty to monitor courseware servers and reboot them upon occasion.
➢ Mentored for the following subjects
• DB2 clients, DB2 Connect (gateway) and DB2 database(server)
• Java 1.4 and J2EE 1.4, WebSphere Studio Rational Developer/WebSphere Application Studio Developerv5.1 and WebSphere Application Server v5-6
• AVAYA VOIP, Unlimited Mailbox
Java Web Developer
NB Lung Association
January 2004 - September 2004
Fax: (506) 462-0939
Java Web Design and MySQL Database (NB Sponsored Program)
I created several applications for the NB Lung Association using Java, J2EE, JDBC and MySQL. The applications included file upload, Java Mail, user sign in and sign up. Applications were created to save the Lung Association from unnecessary mailing costs.
Responsible for coordinating the services of the NB Lung's graphics designer, the contractor which administered the servers, the translator for francophone content and the dept heads needs, testing and debugging. Projects included the Memorial Wall, Clean Air Day Events page, online Library Management System and Medical Professionals download/upload site.
Java Web Design and MySQL Database
Project#1: The Memorial Wall
I was asked to create an application which would allow a client to upload a Memorial in memory of a loved one that had succumbed to a respiratory related illness. The application allowed the client to upload an image of the loved one or a default image, a passage, the anniversary date of the death along with personal info of the client.
Once submitted an automated email would be sent to the onsite Administrator to approve the content of the memorial. Once approved it would be available to the public viewing.
Project#2: The Clean Air Day Events Page
I was asked to create an application that was very similar to "Memorial Wall" that would allow a client to upload a Clean Air Day Event with all the contact information. Once again these events were approved as a result of automated email notification and sent to public viewing grouped according to province.
Once the events were completed the administrator could archive the events and they could be viewed with respect to the year they were held.
Project#3: Medical Professionals Download/Upload Site
I was asked by the NB Lung Association's resident nurse to create a page to allow members sign in capability which would allow them to...
Certify On Line
September 2002 - December 2003
179 Prince William Street
➢ Developing online courseware content for IBM WebSphere Studio.
o Create step-by-step exercises containing screen captures.
* Provides application code to support the written content.
o Create Xhlp simulations that coincide with exercises.
* Provides guided, hands on, experience that leads the student through a simulated replica of the exercise.
o Provide world wide on-line and telephone support for IBM software tools.
* Answered programming, software and hardware questions regarding IBM tools such as Portal and WebSphere Application Server. Support was provided for:
• WebSphere Studio Application Developer 4.0.x-5.x
• WebSphere Application Server Express v5.0
• WebSphere Application Server
• Portal Server
• Portal Express v4.1 and 4.2
• J2EE 1.4
• Problems involving a variety of operating systems.
• Hardware specifications.
o Virtuozzo, Plesk, ssh and Centos Server
o Access Database
with hosting services.
Project#1: Built a Java Web Application for a night club which contained a guest book, staff biographies, events page, a lot of Flash and mp3s. Also created an admin page so the client could upload and remove there own pictures and written content.
Project#2: Finished a partially built Microsoft Access application for a Pet Kennel Boarding business. The lady wanted an application that would print off participants' information, create wrist bands and programs. This was partially built and the contractor moved to Colorado without finishing it.
I met with the Kennel owner interviewed her to find out her needs and we completed the application.
Project#3: The Kennel Owner asked for a second application this time it was built from scratch on Microsoft Access. This time we created a management application for her kennel to track the pet's arrival and departure, items they had, meal requirements, inoculation tracking and a print out of a bill.
Qualifications & Certifications
University of New Brunswick
Chipman High School, NBCC Moncton, UNB Fredericton
Skillpages has been acquired by Bark.com!
Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.Find out more