Yolarotti - Ito Service Delivery Consultant - Bangalore, KA, India

Kiran Yolarotti

Bangalore, KA, India

Services

Ito Service Delivery Consultant

Work History

Role Engineer - Specialist

Hewlett-Packard Enterprise Services

From March 2013

Bangalore
Project Business Availability Center (BAC) APM monitoring
Client Alcatel-Lucent, France
Role Engineer - Specialist
Team Size 3
Tools/Technologies HP BAC, BPM, VuGen (Load runner).
Details All the applications in production are monitored with HP BAC/BPM tool. The tool
monitors the application for the availability and performance times and reports/alerts the application team before any users report about the outage providing the application team an heads up of the outage.

Job Role
Analysis, Design and Implementation of BAC probes, recording scripts in Vugen,
uploading the scripts to repository and pushing them to production. Basically
complete end-to-end monitoring of an application and Infrastructure.
Requirements gathering & validation, On-boarding of new customers/applications.
Presentation to new customers on the product and providing in depth information on how the tool efficiently monitors the applications and its advantages.
Administrating applications with BAC with the integration of Vugen tool.
Specialist in HP BSM , Vugen tool and configured various parameters in performance and monitored while executing the scripts.
On boarding synthetic monitored applications, transactions and generating
various performance and availability reports through BSM/BAC.

Possess the knowledge of optimizing the end to end times of transaction (with the given hardware resource options).
Maintenance and Troubleshooting of respective tools in day to day operations.
Arranging Project Review, Status Meetings, Sharing of business reports with the management and with the customers on weekly basis.
Represent the Organization performance and improvements, Service Level
achievements in customer review meetings.
As a lead, quickly establish and maintain effective rapport with individuals of diverse backgrounds.
Up-to-date patches implementation for the Known issues.

Client General Motors (GM), USA

Hewlett-Packard

January 2011 - March 2013

(hp) Enterprise Services, Bangalore
Project Application Performance Monitoring- Vantage Support
Client General Motors (GM), USA
Role Engineer - Specialist
Team Size 4
Tools/Technologies Gomez/Compuware products, SQL/PLSQL, VBScript, VB 6.0, ASP, SQL Server 2005.
Details Application Performance Monitoring (Active) measures the response times for critical
business applications against established thresholds using "robot" workstations that
execute synthetic, scripted transactions.
These agents simulate user activity so issues are discovered and fixed before they
degrade end-user experience.

Applications Monitored - SharePoint 2010
Global Document Management (GDM)
WebEx Connect & Meeting Center
Active Directory - LDAP & DNS servers
Lotus Notes

Job Role
Analysis, Design and Implementation of Robots, Infrastructure for Synthetic
monitoring, Agent Manager, Autocheck server, Vantage console, VAS reports.
Requirements gathering & validation, On-boarding of new customers/applications.
Presentation to new customers on the product and providing in depth information on how the tool efficiently monitors the applications and its advantages.
Administrating Compuware Client Vantage active monitoring (Synthetic
Monitoring) with the integration of Test Partner tool.
Specialist in Active monitoring, Test Partner tool and configured various
parameters in performance and monitored while executing the scripts.
On boarding synthetic monitored applications, transactions and generating the performance and availability reports through vantage view, VAS reports.
Administrating Vantage Analysis Server, and creation of Data mining (DMI) reports.
Possess the knowledge of optimizing the end to end times of transaction (with the given hardware resource options).
Maintenance and Troubleshooting of respective tools in day to day operations.
Arranging Project Review, Status Meetings, Sharing of business reports with the management and with the customers on weekly basis.
Represent...

Role Team member

Robert Bosch Engineering & Business Solutions

May 2009 - December 2010

Bangalore
Project Application Performance Monitoring- E2E (Gomez/Compuware)
Client ROBERT BOSCH GmbH. CI/OSP2
Role Team member
Team Size 4
Tools/Technologies Gomez/Compuware products, SQL/PLSQL, VBScript, VB 6.0, ASP, SQL Server 2005.
Details End-to-End measurement (ETE or E2E) is used to measure application's availability and performance from the end user's view point. We do measure the availability and performance of business applications by executing real business transactions on
dedicated desktop environments. The important transactions are recorded using Test
Partner, saved, and then scheduled the recordings to run periodically on various
desktops (Robots). The role of the Robots is to play back recordings according to schedules and report measurement values to E2E console.

Job Role
Requirements gathering & validation, On-boarding of new customers/applications.
Installed / Re-installed Client Vantage software in location
Created Application / Location and Configuration of business transactions
Created recording script and testing the playback
Fine tuned recording script to cope with Application response time
Deployed and un-deployed scripts and publishing configurations
Coordinated with Service responsible for measurement / Location activation
Created Custom Report pages and stored procedure in database for e2e custom
reports.
Monitored space utilization in Vantage View Server and Agent Managers.

Role Team member

Robert Bosch Engineering & Business Solutions

February 2008 - September 2009

Bangalore
Project BMC Patrol- End-to-End Measurement.
Client ROBERT BOSCH GmbH. CI/OSP2
Role Team member
Team Size 4
Details PATROL E2E Response timer is a measurement tool can be used to determine
response time and availability of applications that use a Microsoft Windows based
Client. It captures a transaction as a recording and schedules this recording to be
played back periodically.

Job Role
Created scripts for various application/services.
Deploying BMC Patrol for server management, application monitoring and reporting.
Heartbeat monitoring and event collection from managed servers.
Administration and configuration of Application and Locations.
Created recording script and testing the playback
Fine tuned recording script to cope with Application response time
Deployed and un-deployed scripts and publishing configurations
Coordinated with Service responsible for measurement / Location activation

Role Team member

Robert Bosch Engineering & Business Solutions

March 2007 - January 2008

Bangalore
Project LstSecWin - List Permissions Set on Windows Folder
Client ROBERT BOSCH GmbH. DS/ORG, Germany
Role Team member
Team Size 3
Tools/Technologies VB 6.0
Details LstSecWin is a tool developed in VB 6.0 to list the permissions set on a Windows folder and its subfolders. The details of the permissions identified will be shown in an MS
Excel file.
The Excel file contains four sections:

• Security Report - Shows the folder structure with access details for each user.
• Group Info - Shows the detailed information of each user/group shown in Security
report.
• Summary Report - Shows the list of all folders whose permissions differ from its
parent folder
• Summary Group Info - Shows the detailed information of all the users/groups
shown in the Summary report.

Job Role
Understanding the Client Requirements and functionality of the system.
Coding as per design and standards and Unit Test Specifications.
Self Review and Unit testing of code.
Technical / User Documentation.
Released the tool worldwide through a portal after acceptance from customer.

Role Team member

Robert Bosch Engineering & Business Solutions

July 2006 - March 2007

Bangalore
Project RBEI/DSORG System Support
Client ROBERT BOSCH GmbH. DS/ORG, Germany
Role Team member
Team Size 3
Tools/Technologies SQL Developer/Oracle SQL, PLSQL.
Details K5ORGA is an oracle Application tool which is used for managing user accounts and user access management. It is an interface to administrate the WWW users and their access rights.

A GUI has been provided as a front so that the administrator can easily manage the user accounts. Many oracle applications like K5CRPVD, K5VEPV, K5CRKAT etc check for the respective role assigned for a users.

ServUs tool -
ServUs is a workflow management system for ordering standard services from LBS/LSR. The program is running in intranet with integration of MS
Exchange and SQL Server.
The applications used for managing standard services (e.g. installation of MS Office),
i.e. not for reporting of errors, maintenance or special services.

Job Role
Maintaining K5Orga database, Creating Oracle SQL/ PLSQL procedures
User Access management.
Maintenance of ServUs workflows in ServUs tool.
Handling of Helpdesk tickets.

Qualifications & Certifications

Vishweshwaraiah Technological University

Electronics & Communication

Wardlaw composite junior college

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