Tandle - Freelance Trainer - Mumbai, MH, India

Kiran Tandle

Mumbai, MH, India


I am working as a Trainer and Developer for more than 6 years. I have trained more than 6000 individuals with consistent very good rating on all scale of feedback.
Having strong sense of job responsibility, always try to incorporate real time examples and scenarios in training. Have an ability to handle all level of participants, with highly customized contents. Good communication, presentation, and query solving skill are added qualities.


Freelance Trainer


Extensive experience in corporate training and customer service. Effective communicator with superior verbal and written skills. A demonstrated ability to influence individuals in a training environment

Work History

Assistant Training Manager


May 2010 - April 2012

Job Profile:
Designated as Assistant Manager for Learning & Development
➢ To interact with various Business stakeholder's and develop new training modules
➢ Evaluate existing modules and also add new updated content modules in the function.
➢ Training frontline and the support staff on the relevant products and processes, soft skills training
➢ Self Productivity to be maintained at a minimum of12 training days every month
➢ Support customer business needs through delivery of tailor made L & D solutions
➢ Branch attachments to align LDV functions around business needs also knowing the branch functionality and doing training need Analysis
➢ Promote e-learning as an effective and efficient channel of training.
➢ Working on Mailers and Designed "Neev-The Foundation" Workbook
➢ Analysis on Account Deficiencies and Designed Content for Delivery reduction project and account opening process
➢ Maintaining Training MIS

Sr. Trainer


February 2008 - December 2009

➢ To identify business process training needs by coordinating with the respective branches
➢ Delivering key trainings -(Induction, Refresher's & System Trainings) for Relationship Manager's, Dealer's & Back-office Executives
➢ Evaluate existing modules and assist in developing new updated content modules in the function.
➢ Training on Soft skills & Telephone Etiquettes
➢ Maintaining training MIS & flashing the dashboards
➢ To interact with other training departments and thus assisting in developing new training modules.
➢ Co-ordination with the respective Reporting manager's to gauge the performance & check the need for refresher sessions
➢ Branch Visits & carrying on audits in the branches for curbing Branch errors
➢ Co-ordination with the operations team for further training & refresher modules for the relationship manager's /Back office

Initiatives Taken:
1. Designed Training Process Manual
2. Designed PowerPoint presentations on Soft skills, Telephone etiquettes & E-mail etiquettes, Customer Service at branches & Stress Management
3. Introduced the concept of awarding Certificates to the top performers during the training period
4. Standardization in the training schedule
5. Introduced Questionnaire & Idea to be used during branch visits
6. Introduced the concept of Video conference training sessions for 2 of the branches in Kolkata


Name of the Organization

August 2007 - January 2008

Training new joinees for various processes naming from Tata Aig, ICICI Prudential, Fullerton, ttk healthcare services Inbound
Job Responsibilities:

➢ Induction & Refresher Trainings
➢ Training the agents for soft skills including Telephone Etiquettes
➢ Designed Quality monitoring form to keep track on improvement & Assessment of the Agents
➢ Monitoring & providing feedback to the agent for enhancement of communication skills & product knowledge
➢ Introduced the concept of Categorization on basis of quality monitoring scores
➢ Co-ordination with the Operations team till the time representative graduates from the on job training period & from low category to at least one level high
➢ Monitoring & providing feedback to the agent for enhancement of communication skills & product knowledge
➢ Co-ordination with the operations team for further training & refresher modules for the representatives.

Quality Analyst

Zenta Technologies Ltd

October 2002 - September 2006

Working for Account receivables project for a US based financial services program

Job Responsibilities:
➢ Monitoring & evaluating calls (on Witness, Remote, Y-Cording ) to ensure agents adhere to compliance categories set by the client
➢ Uses Quality monitoring data management system to compile & track performance at team & individual level
➢ Conduct Uptraining for following:
* Communication skills & Rapport Building
* Understanding customer needs & maximizing financial value
* Working together for providing solution beneficial to the customer
➢ Reports handling, Clients & Internal Reports
➢ Co-ordinates & facilitates call calibration sessions for the call center staff
➢ Prepares & analyzes internal & external quality reports for the management staff review
➢ Dual verification of the monitoring performed by the team managers


Retails Sales Training for CIDCO project

Completed a Training assignment in collaboration with CIDCO and Godrej. It was was a CSR activity for a group of people to help them enhance their skills in selling.

Qualifications & Certifications

Bachelor of Commerce

Mumbai University

Commerce Graduate

Raheja College of Arts

Instructional Design

Symbiosis Centre for Distance Learning

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