Kumar - Type Writing - Bangalore, Karnataka, India

Kiran Kumar

Bangalore, Karnataka, India


Type Writing


Passed Type Writing Examination.
50 words per minute

Work History

Associate Manager - Travel Desk

Aditya Birla Minacs

From June 2011

Roles & Responsibilities:
• Managing the centralized travel desk operations
• Quality check
• Fare comparison with online portals to ensure competitive fares
• Ensure compliance to travel policy.
• Responsible for documenting guidelines and desk top instructions for process improvement
• Identifying and reporting deviations from process
• Handling escalations and resolving issues within area of responsibility
• Responsible for obtaining feedback from travelers
• Establishing procedures for tracking ticketing, Hotel and Car rental transactions
• Responsible for identifying missed savings and opportunities for savings
• Communicate to employees on new deals and promotional offers by suppliers
• Monitor and review vendor performance
• Negotiating rates with hotels and signing the agreements
• Review occupancy and renewal of hotel deals
• Reconciliation of Corporate Credit Card Statement
• Monthly spend & performance reviews

Assistant Manager - Passenger Sales (GSA for Kenya Airways

Global Aviation Services Pvt Ltd

February 2009 - May 2011

Korean Air, ELAL, Qantas Airways & Air Seychelles)
Feb 2009-May 2011

• Creating awareness among travel industry about different airlines products
• Communicating airline promotional offers to TMC's and Corporates
• Monitoring sales activity by sales representatives
• Fare analysis and pricing
• Handling group bookings
• Schedules changes
• Responsible for generating revenue and sales for GSA and airlines

Assistant Manager-Travel

a HP company

March 2007 - February 2009

• Managing travel desk operations team for North America, Europe and APAC
• Ensuring lowest logical air fares are given to employees
• Identifying and negotiating special rates with hotels
• Setting KPIs for the team
• Assign daily tasks to team to ensure quick TAT
• Spend analysis and recommend savings opportunities
• Identify deviations and ensure compliance to travel policy
• Reporting
• Issuing Over Seas Medical Insurance Policy for international travelers
• Coordinate with airlines for confirmations
• Negotiate corporate discount with airlines
• Resolving first level escalations
• Coordinating for travel arrangements for Executive Members

Process Expert

TRX Process

July 2004 - March 2007

• Airline ticketing
• Exchanges
• Debit Memo research
• Credit Card Reconciliation
• Coordinating with airlines for debit memo waivers

Sr. Executive Travel

Air Travel Enterprises India Ltd

February 2001 - July 2004

• Handled corporate travel accounts like Levis Straus,
• Working on international routing and fares
• Issuing tickets
• Coordinating for visa requirements and documentation
• Intimating travelers about schedule changes
• Coordinating with airlines for exchanges
• Coordinate with airlines for refunds
• Coordinate with airlines for confirmations
• Group ticketing

Projects Handled
• Transition of Travel Desk Operations from US to India which includes Air ticketing, Hotel Reservations and Car Rentals at Aditya Birla Minacs
• Customization and roll out Travel Management Tool "Voyager" at Mphasis
• Played key role as User Project Manager in customization and successful implementation of Automated Pre-trip Approval Process at Aditya Birla Minacs
• UAT of automated tool before roll out
• Currently working on integration of self booking tool with in house developed tool on Sales Force


Travel Tool Testing

Testing of Travel Tool. Centralization of Travel Desk Operations
Identifying suppliers, Negotiating hotel deals

Qualifications & Certifications

Andhra University

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