Shah - Operations And Human Resources Management Specialist - Islamabad, Islamabad Capital Territory, Pakistan

Kiramat Shah

Islamabad, Islamabad Capital Territory, Pakistan


I am a humanitarian aid worker have multidimensional professional experience of over 24 years with international development organizations, have successfully implanted USAID, World Bank and multi donors funded projects in the area of reproductive health, education, governance, refugees, internal displaced and conflict victims. I have been very lucky to be part of very successful projects including the World Bank Technical Assistance in Operations Research and Reproductive Health project (Population Council Islamabad Oct 1998-Jan 2003), Pakistan Legislative Strengthening Project USAID-PLSP/DAI December 2005-July 2008) and my current Project USIAD Conflict Victims Support Program being implemented by International Relief and Development (August 2012- still work).
I have development, policies, procedures, system development and implementation of these policies at all levels with having major strengths in operations management, financial management, administration, IT, security, human resources, grants management and project management. I am a team players and always taking the team along with by capacity building and empowerment. I am innovative and goal oriented, bottlenecks will not hinder me in achieving organization objectives, work plan targets even under pressure.
I am very capable of integrating in a multidisciplinary, challenging and highly volatile environment including projects in KA and FATA areas and have dealt with security, risks ethnic issues by responding swif


Operations And Human Resources Management Specialist

Work History

Acting Chief

August 2013 - September 2013

This is a US$ 27.5 Million Conflict Victim Support Project spread over 30 months will be implemented for the civilian's victims of KP and FATA. Through this project IRD will provide vocational trainings,
Psycho- social and medical treatment and rehabilitation through livelihood program.

Director Finance and Administration, IRD-CVSP


From August 2012


Sr. Director Operations and Human Resources


June 2011 - June 2012

Islamabad US$ 70 Million Project in all four provinces, AJK and Gilgit Baltitan.

Recruitment: Develop the recruitment and talent acquisition strategy, including identifying staff
vacancies, sourcing new employees (via agencies and on campus recruiting efforts), interviewing and selecting new hires.
Compensation and Benefits: Administer compensation and benefits program. Analyze and modify
compensation and benefits policies to establish competitive programs and ensure compliance with legal
Employee Communications and Labor Relations: Update HR Policy and Procedures Manual,
providing employees with information about policies and procedures, job duties, working conditions,
wages and employee benefits. Serve as link between management and employees by sending company
communications, responding to questions, interpreting and administering contracts and helping resolve
work-related issues.
Training and Development: Plan and conduct new employee orientations to foster positive attitude towards organizational objectives. Analyze training needs for all employees and assure that appropriate
training opportunities are provided to employees to further personal, career and organizational
Performance Management: Develop and implemented program for employee performance
management/appraisals, career and succession planning (360 degree, management appraisals.
Established and maintain a positive work environment which encourages the full use of diverse talents and abilities, maintained HR and Operations budget. Provide leadership for the development and execution of the organization vision and structure, including development and execution of a
communication plan to ensure that effective two-way communication taking place and defined the measures that will tell the organization how well it is succeeding in its strategic plan.
Hiring consultant, determining the daily rate, negotiating the terms and conditions and drafting the consultant...

Sr. HR and Operations Consultant

February 2010 - October 2010

Developing policies, procedures, systems, establishing their provincial set ups, trainings and capacity
building of their staff members.
Developed the operational budget, developing formats including financial reporting and budget outcome
format/mechanism to follow the budget codes.

Office Manager


December 2008 - January 2010

US $ 13 Million Project for capacity building and electoral reforms.
Developing field operational manual, staff and consultant orientations on policies, procedures, systems and ensuring compliances to the donor's requirements.

Procurement of goods and services for the election campaign, offices, staff house and expatriate

Hiring buildings for expatriates housing and office premises and have conducted by-annual rent surveys in Islamabad to determine the rent increases/market costs. Negotiating the rent, preparing the lease
agreements, inventory lists of the buildings, follow-ups on these agreements and termination/settlements of lease agreements.

Arranged visas permits, duty free imports and registrations as and when required.

Chief Administrative Officer


August 2008 - December 2008

US $ 158
Million FATA Livelihood Program in FATA and KP.
Developing administrative procedures, systems and financial guidelines, reviewing and updating these
policies from time to time to remain consistent, by ensuring compliance/implementation of these policies
procedures at fields/regional and provincial offices;

My responsibilities are ensuring that the operations department provides effective, cost efficient and inline of donors and HQ procedures and policies, providing operations and human resources, logistical,
procurement and IT support to the main office in Islamabad and supporting the provincial and regional
offices operationally and ensuring smooth execution of planned activities.

I identifying weaknesses in policies, systems, and recommend appropriate action to the policy board to ensure the policy procedure remain consistent to the HQ and donor's requirements and share best

Preparing annual operational plan in coordination with CMT and annual setting up objectives for each
section and providing leadership. Providing oversights on various issues and training and development,
mentoring and providing counseling to the staff members in various sections.

Coordination of operational support functions with main office in Islamabad and provincial/regional
offices and HQ to ensure that the funding are available for all planned procurements, events and support

Developing operational support proposals for funding and in coordination with the program and technical
team submission of proposals for emergency and regular program activities and projects.
Capacity building of managers, deputy directors and senior officers on operations, human resources , IT and logistical support services.

Supervising procurements, contracts and grants in providing at large scale relief and development project
funded by USAID.

Providing oversight to the provincial and central teams including component staff members on operations
management, procurement,...

Policy Development Training in New York

International Labor Practices

July 2007 - August 2007

Case Study Center Islamabad July-August 2007
NGORC, Karachi HR Practices, October 2001
Policy Development Training in New York, with Population Council HQ, July 2001

Director Operations


December 2005 - July 2008

US $ 24 Million Project for capacity building of provincial and national legislatives in all four provinces, National Assembly and Senate of Pakistan.

Administration of project operations, budget and financial management, grants and sub-grants
management, risk identification and management, compliance with contractual terms and regulations
(relevant Mandatory Provisions, CFR & FAR);

Supply-chain management, IT management including accounting software, security management,
logistics management, and government liaison; Recruitment, orientation and periodic performance
evaluations of staff and mentoring; preparation of work plans, strategies, periodic donor reports;
interacting and coordinating with various partners and donors;
Working in different stages in development projects' cycle including Emergency response,
Rehabilitation/ Post Conflict and Longer-term development programs;
Trained teams in finance, grants management and compliance;
Managed funds in complex and evolving regulatory and compliance requirements, multi-donor portfolios and quick spending anticipation situations; Strong inter-personal communications, coordination, and representational skills; and

Developed analytical, monitoring and evaluation skills. Solution-oriented, with ability to think 'out of box'.

Generating financial statements, monitor the expenditure in line of budget code, insuring compliance with donor's requirements, verify the financial reports using different financial management tools and transmit
reports to HQ;
Draft replies and justifications for quarries made by the HQ or donor, ensuring compliance to the policies
inline of donor's requirements and contractual obligations;
Developing financial guidelines, and training the staff members on these procedures, systems and to ensure its compliance;
Identifying, reviewing and contracting external audit firms, conducting pre audit analysis and...

HR/Operations Coordinator Plan International

January 2003 - December 2005

Director Administration

Population Council

October 1998 - January 2003

US $ 68
Million World Bank Capacity Building Project in all four provinces of Pakistan in reproductive
health, contraceptive prevalence and research.

Ensure that the Pakistan Country Office is operated in an efficient, professional manner and in compliance with donors and Home Office policies and procedures

Ensure that Administration, Finance, IT, Security and HR departments are managed in compliance with donor's directions.

Supervise and contribute to professional development of team members. Work closely with Senior
Management Team in the Country and Desk Officer at Home Office level and partner staff in interpreting the administrative, HR and financial management policies, procedures and standards operations

Ensure that information is being shared effectively and efficiently with staff members in the field and country level to avoid any miscommunication.

Oversee the timely closure of all outstanding audit findings (internal/external) and the successful
implementation of all audit recommendations

Work with finance teams at provincial and country level to ensure accurate reporting and financial
analysis as well as financial forecasting and advising to allow SMT to make more informed decisions regarding program projections.

Oversee the finance to comply with standard operations procedures.

Ensure the integrity of the cash management systems through effective internal control mechanisms,
including budget tracking, cash forecasting and expenditure reporting

Oversee the Annual Budgeting Process; work closely with program teams to ensure ownership of budgets by respective budget managers in order to provide accurate budget information on the project needs.

Human Resource Management
Work with HR Team to ensure the proper implementation of the performance management system
(PMS), including performance planning, coaching, mentoring and staff development planning.

Work with HR Manager and other departmental heads to ensure timely and...

PRA Training in Hochi Meng City, Vietnam

From May 1995

Diploma in computer operations from Engineering University Peshawar 1992
Languages: English, Urdu, Pashto & Other regional languages

IT Skill: Have been using commonly used computer software including MS Word, Excel, TAMIS,
Humare and other software in my daily routines.
Establishing system to ensure proper usage of IT Equipment, internet and software

Chief Accountant and Administrator

Save the Children Sweden

April 1990 - October 1998

Preparing budget outcome, statement of accounts and monthly financial and administrative reports,

Training of staff members and CSOs on budget planning, administrative procedures and logistics.

Arranging visas, cross boarder permits, and supporting the activities inside Afghanistan.
Leasing buildings in Afghanistan and Pakistan for offices, establishing new set ups and monitoring the expenditure of field offices.

Developing budget for different component, review it quarterly and proposing reallocations of expenditure as and when required through HQ.

Maintain the inventory of the office equipments and proposing disposing off the inventory through disposal committees,

Procurement of equipments, supplies and materials for activities inside Afghanistan and Pakistan and arranging cross boarder shipment.

Carried out internal audit and arranged external audits on annual basis,

Inventory Manager

Malam Jabba Ski Resort

July 1987 - March 1990

Qualifications & Certifications

National University if Science and Technology

Public Administration

University of Peshawar

Finance/Financial Management

Quaid Azam College of Commerce, University of Peshawar

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