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January 2013 - July 2013
Sells retail banking products and services to customers and prospects
Manages customer portfolio, services relationships and cross-sells all products and services
Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business
Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards
Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio.
TELLER & SALES AND SERVICE SPECIALIST
Bank of America
November 2010 - November 2012
Provided consumer financial products and services to Bank of America customers through inbound and out bound telephone channels
Resolved complex issues to identify and address cross-selling opportunities and ensure appropriate levels of service
Served as expert for one or more Bank of America products and services in order to develop and retain customer relationships
Serviced existing customer needs to promote a overall positive customer experience
CUSTOMER SERVICE SPECIALIST III
Office Depot, Inc
August 2007 - September 2010
Assisted customers in making service and product related purchases
Managed accurate store order operations to ensure client satisfaction
Maintained departmental merchandise and display presentation
Qualifications & Certifications
Business Management and Marketing
Jackson State University
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