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I have been cleaning for many years doing house cleaning and also offices. I love cleaning and always clean to the highest standard.
Customer Service Representative
From November 2004
• Working as part of a team to answer between 200-400 calls per day including emails too.
• Managing the in-house database, ensuring all confidential documents are archived, composing spreadsheets and working to tight deadlines.
• Assisting the Web Development team.
• Focusing on customer needs and resolving their accounts, dealing with customer complaints and also ensuring all customer information and statuses are updated correctly.
• Working closely with other CSR's to ensure all customer accounts are dealt with effectively.
• Monitoring dispatched items, minimizing and also processing customer returns.
Customer Service Advisor
Agency Temporary Work
August 2004 - November 2004
• Answering the external telephone.
• Focusing on customer needs and resolving their account needs.
• Working to tight deadlines, responding to customer enquiries and complaints on a daily basis using lotus notes.
• Detailing information in Microsoft Excel for stock issuers.
July 2004 - August 2004
• Answering telephones and transferring calls to managerial staff and directors.
• Resolving customer enquiries and greeting clients.
• Providing administrative support to the team by inputting orders correctly, also by sending messages to colleagues if they are urgently needed.
• Sorting and distributing daily post, working to tight deadlines.
Essential Television Statistics - E.T.S
August 2001 - June 2004
• Strict adherence to company standards and procedures.
• Providing administrative support for the managerial staff and director, also working to tight deadlines.
• Liaising with suppliers and translators via telephone and e-mail, also writing correspondence in response to queries.
• Maintaining accurate records of all magazines and TV listings material from translators and publishers which enter and leave the office.
• Data Inputting of TV listings materials and researching any data, also collecting all input progress reports and maintaining these reports by adding them to an updated monthly spreadsheet.
• Organising, co-ordinating and distributing the company's mail on a daily basis.
Interests and Pastimes: Video Games, Games Consoles, Family.
Qualifications & Certifications
The Westgate School
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