Timmerman - Broker Consultant - Johannesburg, GP, South Africa

Kim Timmerman

Johannesburg, GP, South Africa


I am a driven individual who works solely with VIP brokers assisting with new applications , amendments , processing and reprocessing of new and old claims, reinstatements , resignations and contributions. All work done daily is acurately captured on a spreadsheet which is overseen by management .


Broker Consultant


no longer a Customer care consultant , currently a Broker Consultant in the medicail aid sector

Work History

Contact person

Date of service

From August 2013

Jody Maharaj

Contact Person

Date of Service

December 2012 - August 2013

Lettie Nel

Posistion: Broker Support Consultant

Duties: Assisting Brokers with new applications, resignations,
Option changes, reinstatements and amendments
Written and verbal communication

Assisting Practices, Hospitals and members

Call Centre Client

From April 2011

With claims, updating personal information
And general queries
Date of Service: 10 April 2011 to Date 30 November 2012
Contact Person: Jean- Marie De Lange

Employer: Resolution Health Scheme
Position: Customer Care Consultant

Duties: Assisting Broker, members and practices with claims,
Cancellations reinstatements, option changes and amendments
Written and verbal communication

Contact Person

Date of service

September 2009 - November 2010

Eloise Trollope
Reason for leaving: Contract expired

Employer: Resolution Medical Scheme

Contact Person

Date of Service

November 2008 - February 2009

Noelle Hartman

Employer: DHL
Position: Client service
Duties: booking collections, opening requests for client queries
Completing incident register for refunds, giving
Feedback with regards to shipment progress

Contact Person

Dates of Service

March 2005 - July 2008

Celeste Kelly

Employer: The Best Funeral Society
Position: Client Service Consultant
Duties: inbound - assisting clients with existing policies, cancellations amendments;
Outbound - calling clients to register details
For new policies
Switchboard - directing calls to respective
Departments / persons

Outbound Consultant

Hollard Insurance

June 2004 - March 2005

Duties: liaising with clients on a daily basis, by confirming new policies captured on the system by verifying personal details and sales confirmation
Dates of Service: June 2004 - March 2005
Reason for leaving: Internal Transfer
Contact Person: Noelle Hart

Employer: Hollard Insurance
Position: Client Services Consultant
Duties: Assisting clients with existing policies. Queries within life and credit life claims and Reinstating and upgrading, cancellations of policies
Dealing with brokers

Inbound Consultant

Hollard Insurance

June 2001 - June 2004

Reason for Leaving: Started new position within Hollard
Contact Person: Mark Elias

Filing Clerk

Hollard Insurance

August 2000 - June 2001

Reason for leaving: Started new position within Hollard
Contact Person: June Wasserfell

Qualifications & Certifications


Cornationville Secondary

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