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Hedges - Hotel Manager - Swindon, UK

Kim Hedges

Swindon, UK


Hotel Manager

Work History

Owner Director


January 2007 - May 2014

Hotel du Viaduc du Viaur, France /

A hotel built in 1902 overlooking the region's famous Viaduc du Viaur

Key Achievements & Responsibilities:
• Transformed and reopened a hotel that had ceased trading five years previously and that was in a state of disrepair; took it through a period of intensive change in order to resume operations
• Worked with a limited budget of just €35k and brought all aspects of the refit in within budget. This included:
o Project managing the full refurbishment of the guest rooms, amending the layout to turn four smaller rooms into two well-appointed large en suite rooms to create a total of 18 guest bedrooms
o Overseeing the renovation of the lounge bar and restaurant, all public access areas, commercial kitchen, toilets, covered terrace (60 covers) and public gardens
o Developing the swimming pool and bar area and creating a function room for 100+ covers
o Directing the work of contractors and liaising with suppliers to troubleshoot and address problems and achieve best possible finishes and prices
o Upgrading all fixtures and fittings and using keen eye for detail to bring all elements up to a high standard
• Designed and created a new website to promote the business, ensuring optimal user experience with technical assistance
• Increased local patronage through the design and implementation of roadside signage to promote the newly reopened venue, liaising with council officials to gain the necessary permissions
• Built

Managing Director


Up to March 2007

Beaumont House Hotel, Norfolk /

Victorian built small hotel, situated in Great Yarmouth a few minutes walk from the sea front

Key Achievements & Responsibilities:
• Played a key project management and hands-on role in the complete transformation of this underperforming hotel with a low two star rating, a Trading Standards warning and minimal levels of repeat custom. This included:
o Planning and managing the redecoration of all public areas, installation of a full commercial kitchen and public bar, and creation of a function room catering for 40 covers; directing the work of various contractors
o Leading the refurbishment of the hotel's 15 bedrooms, redesigning the layout to create two high-spec master en suite Jacuzzi bedrooms
o Renovating the private living quarters, comprising of six rooms and bathroom
• Halted Trading Standards' removal of the hotel's RAC accreditation, working closely with the RAC (latterly Visit Britain) going forward and attaining a 4 Star Silver award in 2005 as a result of hard work and transformation achieved
• Won the Tourism in Norfolk Best Run Small Hotel in Norfolk award in 2005
• Featured in Start your Business (voted best magazine for entrepreneurs) in 2006 as a result of successes, including ability to attract foreign visitors
• Established an online presence for the business, increasing awareness and bookings through the creation of the hotel's own website, which is still used by the subsequent owners
• Targeted potential clientele through the creation of effective and targeted marketing literature and media advertisements
• Secured alternative revenue sources in the low season by catering for private functions, such as weddings, funerals, conferences and christenings; remained on hand to provide events management expertise to ensure that all ran smoothly
• Oversaw day-to-day operations and the management and development of a team of 10 staff, ensuring full compliance with all industry standards and...

Corporate Sales Events Manager

PA to Finance Director

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