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Doppe - Actor - Concord, CA, USA

Kim Doppe

Concord, CA, USA


Objective Seeking project management opportunity where I can assist a dynamic company in applying technology and innovation to improve their bottom line while I continue to maximize my management, problem solving , and technological skills



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Sr System Analyst/Programmer

Oakland Housing Authority

March 2011 - March 2011

Implementing SSRS Reporting, Financial Software Support

Sr Programmer Analyst

Oakland Housing Authority

January 2011 - January 2011

Great Plains Support - Contractor with Robert Half

Oakland Housing Authority

August 2010 - March 2011

Trained Users on creating SmartLists, empowering users to create and modify ad-hoc reports. Analyzed and cleared backlog of GP Trouble Tickets. Created SSRS, SSIS solutions in SQL to resolve and prevent GP issues with Orphan transactions. Created programmed Purchase Order reports for easy user access to view vendor/PO activity. Resolved inherent "Negative Table" GP Security architecture, creating readable Security tables for easy analysis using SSIS and SSRS. Created workable 1099 reporting cleanup timeline with Accounts Payable. Used Integration Manager to resolve double post of Hap Payments, preventing double checks from being distributed. Resolved emergency payroll issue with a batch that was interrupted several times. Worked with Phams to Great Plains translation batches. Working with the OHA specific GP/Third Party/Custom Form profile.

Designed replacement net based solution for existing client-side Access bar-code cover sheet, creating an easily updatable, easily implemented multi user cover sheet system for scanning PHAMS client documents for OHA document scanning project. Working with OHA IT staff to strategies, train and implement SSRS solutions to replace many ad-hoc and client-side Crystal reports, creating ease of use for OHA workgroups.


Cork Supply USA

March 2010 - June 2010

Analyzed and Documented MS CRM 3.0 legacy system with vendor add-ons
Designed SSRS/Experlogix application for CRM 3.0

Database Engineer Consultant

Robert Half Technology

June 2008 - March 2011

Analyzed and Documented complex CRM 3.0 legacy system with Experlogix and Scribe vendor add-ons
Designed SSRS and Experlogix applications for CRM legacy system
Managed inherited EConnect implementation project to completion on time and within budget
Investigated, absorbed and normalized abandoned data warehousing system to prepare data for GP Dynamics data integration
Mediated aggravated vendor/client relationship to mutual approval
Built and maintained SSIS Packages to manage data warehousing and transfer data from DOS based legacy system to GP Dynamics via interim MS SQL 2005 databases
Utilized as GP Dynamics power user, began process of understanding table structure and troubleshooting midstream transaction bugs
Worked closely with AP, balancing integrated batches and aging over 2 client companies
Built and published reports built in Visual Studio using Reporting Services.

Financial Systems Analyst

MicroDental Labs

November 2008 - March 2009

Managed EConnect connectivity and configuration through 3 system upgrades/server changes
Learned and documented legacy Oracle DB, script based reporting
On call for ad hoc reports and error analysis for marketing and production uses
Created Web reports with Visual Studio using integrated MSSQL and C# front end
Worked closely with AP and GL teams ensuring accurate data transfer as well as month end reports for Journal Entries
Created FRx reports for team based P&L's Worked with training team to teach team leads to run teams like their own businesses using P&L's
Built and maintained SSIS packages for pulling data from legacy systems to prepare for migration to new invoicing system

Software Engineer Consultant

KR Consulting

February 2007 - June 2008

Designed, Developed, and Documented Scalable Software Specs for billing for over 300 subsidiaries for a client organization
Provided QA and Troubleshooting for resulting software package
Created ad-hoc reporting and error analysis
Maintained and upgraded existing Web/SQL franchise billing software
Prioritized and tuned SQL DTS packages to optimize efficiency
Assisted small businesses in QuickBooks and accounting issues

Franchise Financial Analyst/Web Developer/Director YP Marketing/Sales Manager

Radiator Express Warehouse

September 2000 - January 2007

Designed, Developed, Upgraded and Maintained Web/SQL software tracking and billing franchise sales, royalties, inventory billing and AR reconciliation scalable to 100 franchises
Integrated franchise reporting with individual franchises QuickBooks local application
Maintained and adapted franchise contracts and correspondence
Designed and Developed real-time, high speed flex sales/marketing reporting Web/SQL tool reporting against 1 million lines of data
Designed and developed nationwide Yellow Page marketing reporting, billing, asset management, campaign effectiveness tools and metrics for 2 million dollar Yellow Page budget
Analyzed, conceived, developed and implemented AR Reconciliation software for reconciling cash flow between franchises and the parent company
Conceived innovative drop ship inventory share system between franchisees
Participated in Call Center sales management: Created $ to Call metrics, Created Customer Service queue, Created sales technique tools, Coached and developed employees
Analyzed, managed call data reporting, queue maintenance for Aspect Phone Switch

Financial Analyst

1-800 Radiator

September 2000 - January 2007

QA Representative/Customer Service Supervisor/Sales Lead/ Customer Service Rep

Wells Fargo Bank

May 1993 - August 2000

Designed and Developed Customer Service QA metrics for new QA standards for incorporating qualitative measurement of soft phone skills and Access based forms for data capture
Managed, coached and developed up to 70 customer service reps in a 24/7 call center environment
Designed and implemented consultative sales referral programs resulting in 200% increase in consumer IRA referrals
Utilized effective customer service, sales and escalation techniques
Maintained proper sense of urgency in handling call response times
Maintained focus on One Call Resolution
Presided over innovative interview/testing process for hiring new QA Representatives

Sr. Programmer Analyst

Oakland Housing Authority

Qualifications & Certifications

Northgate High

Solano Community College

Lewis Jr High

of Completion

Diablo Valley College

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