Alexander - Bachelor Of Business Administration - Pretoria, GP, South Africa

Khethiwe Alexander

Pretoria, GP, South Africa


Bachelor Of Business Administration


Administration skills incl.
Customer relation and retention
Business management
Banking and bookkeeping
sales and marketing
problem solving
computer skills

Work History

Customer Service Consultant

Standard Bank Swaziland

June 2010 - December 2011

Reporting level: Branch Manager

Outline of Responsibilities:
• Order ATM cards for walk in customers-verify, confirm and order from head office.

• Issue ATM cards and Personal Identification Numbers (PIN)

• Action and capture stop order instructions for customers.

• Attend to first customer internet registration

• Identify cross-selling opportunities i.e. products/services reactively interview
customers to identify the suitable product for them.

• Attend to balance enquires.

• Hand up unpaid cheques for collections.

• Hand up 'collect' mail.

• Attend to inter account transfers.

• Order cheque books for customers.

Specific project Work/ Achievements:

• More experience in dealing with customers

Administration Clerk

Standard Bank Swaziland Vehicle and Asset Division

February 2010 - June 2010

Public Relations Officer

TOP LOTTO (Swaziland)

September 2008 - December 2009

The only lottery company in Swaziland which is cell phone based and is played by over 30% of subscribers on the country's only network; MTN.

POSITION HELD: Public Relations Officer
Reporting Level: Operations

Outline of Responsibilities:
• To manage the company's internal and external relationships

• To be the brand ambassador and media channel managing the image of the organization externally

• To come up with marketing strategies that will market and positively portray the organisation as a fast growing brand in the kingdom of Swaziland.

• To maintain the company's relationships with strategic partners such as MTN and
SPTC (Swaziland Phone and Telecommunications' Corporation)

Specific work achievements:

• Since its launch in October 2008, I successfully marketed the brand and increased sales by hosting road shows country wide, creating a strong, positive image and maintaining the image of the company through press releases and constant communication with all media houses.

• Being the face of the brand, I was a public figure and therefore everything I did or said
directly impacted on the company. I successfully maintained commendable image and behaviour.



August 2007 - August 2008

A beauty parlour that offers full beauty treatment Stylex Beauty Parlour specializes in hair,
body messaging, manicures and pedicures.

Outline of Responsibilities:
• To manage the finances and balance the record books.

• To manage the physical image of the salon in terms of sales and advertising.

Sales Consultant

AMKA Swaziland

December 2005 - May 2006

AMKA Swaziland is a manufacturing company that produces a variety of beauty products such as body lotions and perfumes.

REPORTING LEVEL: Head of Department
Specific Tasks:

• To promote company beauty products and increase sales by running promotions at local stores.

Qualifications & Certifications

Bachelor of Business Administration

Management College of South Africa

Matric exemption course

University of South Africa

Public Relations

Africa Centre

English and SiSwati

St. Theresa's High School

University Exemption

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