Yago - Forklift Operations (5Tons Below) - Olongapo, Philippines

Khem Kenneth Yago

Olongapo, Philippines

Summary

A pre-operational equipment inspection checklist must be completed. I determine the travel routes prior to operation, and the affected employees need to be notified. Determine the capacity of the equipment, size, and load prior to the operation. I keep the manual on the forklift at all times. I ensure that I am in the designated area for operating the forklift. I ensure that there is adequate ventilation for the use of an internal combustion engine when indoors. I tie down unstable loads (when necessary) before starting the vehicle. I tilt the mast back slightly before traveling. I ensure that there is adequate clearance before passing under or between structures. Maintain an indoor speed under 2 mph and an outdoor speed under 15 mph. Reduce speed when making turns and when going up or down ramps. Maintain a safe distance from any hazards such as power lines or unstable ground. And when driving in reverse: Drive in reverse when the operator's forward vision is obscured. The best practice is to reduce the size of the load so the lift can be driven forward without an obscured view. Always have a backup alarm and honk the horn prior to reversing the lift. Do not drive a forklift with an elevated load. Never let anyone other than the driver ride the forklift. Never make turns on ramps. Never ride on or under the load! Never operate a forklift without training and certification.

Services

Forklift Operations (5Tons Below)

Summary:

Forklift operators are often employed in a warehouse capacity. The role involves driving a truck with a hydraulic mechanism to lift and move heavy goods. The Bureau of Labor Statistics reports that pay is low for many positions and the seasonal nature of some work may reduce earnings.

A good sense of balance, the ability to judge distances and eye-hand-foot coordination are all important skills for a forklift operator, the Bureau of Labor Statistics reports.

The role of a forklift operator includes manually loading or unloading materials onto or off pallets, performing routine checks on materials and equipment, and recording product data onto tags.
Act as a logistics specialist making sure that the most effective way of transportation of goods is utilized for a client. Everything from government regulations, costs, carrier storage, documentation requirements and even banking policies may be the responsibility of the agent. Often, agents may also be required to enter data about goods and carriers into Freight agents manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. They use a computer system to network and allocate resources to efficiently distribute cargo. A freight agent also determines shipping costs, finds the most efficient shipping route and tracks the location of the cargo.

Forklift drivers are most commonly found working in warehouses. This position mainly moves pallets and other materials around the warehouse. They can move materials quickly allowing other departments to do their job. Forklift drivers report to the shift supervisor.

The main aspect of a forklift driver's job is operating the forklift. To drive a forklift, you must first pass a test to get licensed. This would include using the levers and controls to drive the forklift.

Work History

Technical Support Representative

Transcom Phils.

June 2013 - September 2013

Deliver service and support to end-users using an operating automated call distribution phone software, via remote connection or over the internet; interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customers' information and determine the issue by evaluating and analyzing the symptoms in order for me to diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more. Reaserch required information using available resources. Identify and escalate priority issues per client specifications, also redirect problems to appropriate resource. Accurately process and record call transactions using a computer and a designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business to organize ideas and communicate oral messages appropriate to listeners and situations. Follow-up and make scheduled call backs to customers when necessary an stay current with system information, changes and updates.

I.T. Helpdesk Technician

Onvaio Asia

March 2012 - September 2012

Provide answers to clients by identifying problems; reaserching answers; an guiding clients through corrective steps. Improve client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending intstructional language. Accomodate client disabilities by recommending devices and techniques. Avoid legal challenges by monitoring compliance with service agreements. Improve system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplish information systems and the organization's mission by completing related results as needed.

Help Desk Support Technician

Sutherland Global Services

March 2009 - February 2012

Deal directly with clients through phone. Respond promptly to customer inquiries to handle and resolve customer complaints. Abtain and evaluate all relevant information to handle product and service inquiries. Provide pricing and delivery information and perform customer verifications. Set up new customer accounts, process orders, forms, applications and requests. Organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource. Manage customer's accounts and keep records of customer interactions and transactions. Record details of inquiries, comments and complaints, also the details of actions taken. Prepare and distribute customer activity reports to maintain customer databases. Communicate and coordinate with internal departments. Follow-up on customer interactions and provide feedback on the efficiency of the customer service process.

Help Desk Support

NCO

August 2008 - February 2009

Responsible from answering/placing technical support calls from/for our clients' customers and providing assistance to the end-user on applications or technologies that we are contracted to support. I am also responsible for giving accurate and efficient problem diagnosis and dispatching to other contracted service providers. Help desk support agents must remain informed and trained in current technology and have excellent customer service skils. I may also ve responsible for upselling on inbound support calls as well as making outbound calls to upsell existing customers.

Freight Porter/Sorter

FedEx Express

September 2007 - May 2008

Act as a logistics specialist making sure that the most effective way of transportation of goods is utilized for a client. Everything from government regulations, costs, carrier storage, documentation requirements and even banking policies may be the responsibility of the agent. Often, agents may also be required to enter data about goods and carriers into Freight agents manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. They use a computer system to network and allocate resources to efficiently distribute cargo. A freight agent also determines shipping costs, finds the most efficient shipping route and tracks the location of the cargo.

Room Attendant

Courtyard Inn (Inn Asia Corporation)

August 2005 - September 2007

Contributing to the facility's high standards for guest services, overall responsibilities consist of cleaning and maintaining guest rooms. This includes cleaning all areas by sanitizing, dusting, and vacuuming. Replenishing guest room supplies such as restroom, food and beverages offered by the facility is required. Extended-stay facilities may require more detailed cleaning of guest rooms. When a guest leaves an extended-stay facility, rooms may require carpet shampooing and more aggressive dusting, vacuuming and sanitizing. Most guests for all overnight accomodation facilities are asked to complete a survey regarding their overall satisfaction of accomodations during their stay, which includes room attendants' quality of service.

Waiter

Ka-Sha's Fastfood

September 2001 - February 2005

Check patron's identification in order to ensure thatvthey meet minimum age requirements for consumption of alcoholic beverages. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables and counters, and take them to the kitchen for cleaning. Clean tables and/or counters after patrons have finished dinning. Prepare hot, cold, and mixed drinls for patrons, and chill bottles of wine. Prepare tables for meals, including setting up of items such as linens, silverware, and glassware. Stocks service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Escort cusromers to their tables.

Sales Representative

Kabir's Kitchen

June 1998 - September 2001

Specialize in supplying goods and services to the public who pay to use those goods and services. Demonstrate our product and then give advice to their clients on the way to use such products so that they can achieve cost savings and increase revenues. Sales representative may have to spend alot of time going here and there to visit the possible buyers and current clients.

Timekeeper/Checker

Cris J Builders

March 1995 - April 1998

Maintain timesheets and accurately input time and attendance data into the computer. Verifies attendance, hours worked and pay adjustments while tracking overtime hours and appriving compensatory time earned. I am also responsible for keeping track of leave time such as vacation, holidays, personal, or sick days for employess. My duties also includes ensuring that time sheets are submitted and recieved by employees on time to issue accurate payroll adjustments.

Projects

Customer Service Representative

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Room Attendant

Contributing to the facility's high standards for guest services, overall responsibilities consist of cleaning and maintaining guest rooms. This includes cleaning all areas by sanitizing, dusting and vacuuming. Replenishing guest room supplies such as restroom, food and beverages offered by the facility is required. Extended-stay facilities may require more detailed cleaning of guest rooms. When a guest leaves an extended-stay facility, rooms may require carpet shampooing and more aggressive dusting, vacuuming and sanitizing. Most guests for all overnight accommodation facilities are asked to complete a survey regarding their overall satisfaction of accommodations during their stay, which includes room attendants' quality of service.

Housekeeping room attendants work throughout the hospitality industry in hotels, lodges and resorts. They perform a variety of duties with the goal of providing a clean, comfortable and pleasant environment for the facility's guests and visitors. Housekeeping room attendants should be able to handle a large workload in an efficient and fast-paced manner. They must possess physical stamina and be able to manage time well.

Housekeeping room attendants cleaning and prepare rooms as guests leave and new guests arrive. Daily duties include vacuuming carpet and upholstery, changing sheets and linens, replenishing towels, sweeping, dusting, polishing and disinfecting bathroom floors, walls, tubs and sinks. Room attendants are also conduct such occasional duties as carpet steam cleaning.

Housekeeping room attendants are also assigned to maintain clean and orderly public spaces within the facility. Attendants vacuum, sweep and dust such areas as lobbies, swimming pool areas and hallways. This is important, as guests and visitors spend a lot of time in these areas. As a result, these areas become dirty quite quickly.

Housekeeping room attendants are responsible for managing and properly disposing of garbage from waste cans throughout the facility. Because hazardous materials may be present, proper safety procedures, such as wearing gloves and/or masks, must be followed. Waste containers must be emptied daily from public areas and between each guest room visit. Waste is often collected in a larger container and moved to the facility's outdoor garbage collection bin.

Room attendants take inventory of each guest room and replenish such supplies as towels, facial tissue, toilet paper, hair products, hand soap, coffee and any other complimentary items. They also take inventory of the noncomplimentary items, such as bottled water or minibar contents, to bill guests for anything consumed and restock anything that was used.

Housekeeping room attendants are often called upon to address the specific needs of guests. This includes delivering additional such supplies as towels and toiletries to the room, retrieving room service dishes and spot cleaning after incidents that may occur while the guest is occupying the room. Because room attendants constantly interact with guests, these workers play an important role in providing a hospitable environment. Attendants must maintain a positive and friendly attitude. Rooms may need cleaning while a guest is still visiting, and housekeeping room attendants must be professional and efficient in such instances.

Housekeeping room attendants wash, dry and fold a large volume of laundry, including sheets, bath towels, robes, comforters and other linens. Laundry must be thoroughly cleaned, bleached (if necessary) and folded to present a clean and comfortable experience for guests. Room attendants are responsible for sorting all laundry and placing it in the proper place in the laundry room or on cleaning carts.

IT Helpdesk Technician

Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improve client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodate client disabilities by recommending devices and techniques. Avoid legal challenges by monitoring compliance with service agreements. Improve system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplish information systems and the organization’s mission by completing related results as needed.

Help Desk technicians identify the hardware and software needed to provide solutions to problems, provide telephone, face-to-face and online support to customers and download and install appropriate software.

Help Desk technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.

Waiter

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Clean tables and/or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Stocks service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Escort customers to their tables.

Hub operations Agent 1

Act as a logistics specialist making sure that the most effective way of transportation of goods is utilized for a client. Everything from government regulations, costs, carrier storage, documentation requirements and even banking policies may be the responsibility of the agent. Often, agents may also be required to enter data about goods and carriers into Freight agents manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. They use a computer system to network and allocate resources to efficiently distribute cargo. A freight agent also determines shipping costs, finds the most efficient shipping route and tracks the location of the cargo.

Forklift drivers are most commonly found working in warehouses. This position mainly moves pallets and other materials around the warehouse. They can move materials quickly allowing other departments to do their job. Forklift drivers report to the shift supervisor.

The main aspect of a forklift driver's job is operating the forklift. To drive a forklift, you must first pass a test to get licensed. This would include using the levers and controls to drive the forklift.

This position is also in charge of inspecting the forklift. According to the Occupational Safety and Health Administration, operators should inspect the forklift truck every day or before each shift--or when there seems to be a problem with the forklift.

Forklift drivers assist in loading and unloading materials, whether it be boxes or pallets, from trucks when they arrive or depart.

Sometimes it is the forklift driver's job to create pallets of materials to put on trucks for delivery. This is done by reading the order form and driving the forklift around the warehouse to find each of the materials. The materials are then placed on a pallet and packaged.

Qualifications & Certifications

Bachelor Of Arts, Major In Mass Communications

Columban College

Columban college

Olongapo Wesley School

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