Magumela - Tester - Johannesburg, GP, South Africa

Khaya Magumela

Johannesburg, GP, South Africa



Work History

Software Test Analyst


From August 2011

Duty: Engaged in clients software development projects as a Test Analyst recourse

Please have a look at my SQS Profile in order to find project and tools experience.

SQS Profile Summary
Khayaletu Magumela graduated from the Oval International Computer College with a Diploma in Information Technology. During his third year in a compulsory software development project, he was elected as a Team leader.

Khaya has recently been appointed as a Team lead at SQS during his recent project "IWMS" due to a good demonstration of good work ethic, character and enthusiasm.

He has experience in technical support in a telecommunications environment.

He joined SQS in 2011 and has strong communication skills, confident and is a diligent worker with good attention to detail.

Key Roles and Technical Skills

Roles Duration
Test Analyst 2 years
Technical Support Consultant 10 Months
Shadow Resource 2 Months
Test Lead / Team lead 8 months

Technical Support Consultant

Campaign Name

September 2010 - July 2011

Duty: Perform troubleshooting for the following UK based ISP's clients

Key Responsibilities and Accountabilities
• Responsibilities: Maintain all Broadband faults accurately and efficiently on a daily basis.
• Liaise with British Telecom to get updates on outstanding issues relating to Broadband faults.
• Liaise with managers to meet all objectives.
• Accurately record and update Broadband processes as and when they change.
• Ensure that faults are raised when complete troubleshooting has been performed.
• Handle customer queries, problems in a timely and efficient manner.
• Use the correct escalation procedure for serious problems (technical or non-technical).
• Offer first line support to all internet customers within the defined technical scope.
• Offer first line support to all email customers within the defined technical scope.
• Ensure high standards of remote support.
• Accurately record all calls within the companies database (RIBS/Webtools/Workplace/Citrix)

Silver Spear Spur

February 2008 - November 2008

Waitron Position: Responsible for performing customer service in a restaurant environment "Was still studying fulltime at the time".

Qualifications & Certifications

Quality Centre and QTP

HP Quality Centre


Capturing defects and reporting in HP Quality Centre

client and management

Capturing defects and reporting in HP Quality Centre


Northburry Park Secondary School

HP Quality Centre

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