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Drifi - Cruise Ship Worker - London, UK

Khalid Drifi

London, UK


Cruise Ship Worker

Work History

Assistant Restaurant Manager

October 2007 - January 2013

Hoxton Apprentice, 16 Hoxton Square, London N1 6NT

• In charge of all aspect of the F.O.H in this well known venue.
• Responsible for organising training for all new apprentices.
• Maintaining high standards and general supervision of 22 plus staff members.
• Installed service structure and best practice for improving guest experience.
• Contributed significantly in establishing and maintaining excellent reputation within the area.
• Staff scheduling, managing labor levels and wage preparation.
• Ordering and stock control.
• Back office management including daily finance and banking.

Feb 2004 - Aug 2007
• Organizing the set up and running of a family business in Morocco ( Café )

Assistant Restaurant Manager

Walton St

December 2001 - January 2004

London SW3 2H2

• Staff recruitment, training and appraisal, to maintain and improve levels of customer care.
• Attract a new customer base whilst retaining local clientele through refurbishment and promotion.
• Introduce and improve system on all levels of the operation and administration.

Assistant Restaurant Manager

Levant, Jason Court

August 2000 - November 2001

76 Wigmore St, London W1M 9DG

• Maximise revenue by improving average spends through improve staff training and incentives.
• Introduce and improve upon system to control department areas.
• Building a loyal customer base through direct hands-on management

Restaurant Manager

Wigmore Hall

August 1998 - August 2000

36 Wigmore St, London w1 OBP

• Complete control of high profile front-of -house management during service.
• All day to day operational and administrative business, including weekly food and liquor stock take.
• Motivate staff at all levels through training programmes to meet the highest level of customer service.
• Establish client base from local business, resident, pre and post concerts through promotion and marketing.

Assistant Restaurant Manager

La Belle Epoque

July 1997 - July 1998

151 Draycott Avenue, Chelsea SW3 3AL

• Introducing concept to attract loyal business base.
• Inducted, trained and coached new staff on restaurant operation, food hygiene and store procedures to ensure that business needs and standards were maintained.
• Dealt with a professional and competent manner with a wide range of external and internal customer queries and complaints to ensure that customers expectations were met to the highest standards at all time.
• Developed excellent supplier and customer relationships.

Duty Manager

Le Palais Du Jardin, Long Acre

June 1995 - July 1997

London WC2 OPP

• Planned, organised and co-ordinated daily events and staff incentives to ensure that staff provided the highest levels of customer service.
• Recruitment, maintaining and improving all levels of service training.
• Analysed sales reports on weekly basis and chaired meeting to inform staff on department and individual sales targets and achievement so as to maximise team potential.

Head Waiter / Duty Manager

Smollensky's Balloon

December 1990 - May 1995

1 Dover St & Strand, London

• Started as a waiter, head waiter then promoted to duty manager. As a restaurant manager my duties were almost all floor related. Each manager is assigned a department to supervise as well as day to day management of the restaurant. Stock takes were the bar manager and chefs department and the general manager over saw the operation. I was assigned to the waiters and waitresses team. This also meant all department details from wages to staff welfare were my concern within that department.

Qualifications & Certifications

general studies

University of Nantes

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