Meticulous & Result oriented professional holding three decade of experience in Front Office operation & sales with excellent delivery and top performance teamed with effective knowledge in front office operation & management. Holding business knowledge and resulting in explosive growth of business profitability with adept working exposure in front office operation and Management, Forecasting, Business development and Client relationship management. Proven competencies in improving organizational productivity through the development and implementation of strategies, utilizing Wish.Net FO operating system and other related technical skills that foster operating synergies and facilitate lasting & positive change.

Expertise in handling front office operation with impeccable Team management and leadership skills and impressive professional-speaking abilities. Driven by new challenges and adept at adapting to any cultural and business environments. Recognized for the ability to lead the professional development of diverse individuals and support a team oriented approach driven on meritocratic principles.


Pre-Opening, Rooms Division, Hospitality Management : Sales, Marketing, Communication, Revenue Mgnt

Work History

To support the sales department

in the sales activities for the hotel.
12. Control costs and expenses of the department within budgeted guidelines.

Training & Meeting Attended
1. Train the trainer programmed HI - Jeddah
2. Sales & Marketing Meeting ( Driving Revenue ) ICH - Muscat
3. Priority Club Crowne Plaza - Dubai
4. Holidex Training Crown Plaza - Dubai
5. Accounting for Non Accountants ICH - Jubail
6. Flavours, Ambassador Club, Connections & GT Aero plane Hotel Goldres & Goldres2 Dubai - UAE
7. Franchise Meeting (MENA) GT Al Barsha - Dubai-UAE
8. Franchise Meeting (MENA) GT Al Nasariah Riyadh-KSA

Front Office Manager

Golden Tulip Al Hamra Hotel Dammam

From February 2007

Golden Tulip Hotel

Middle East)

Front Office In-Charge

Golden Tulip Al Hamra Dammam

April 2004 - January 2007

Front Office In-Charge

Holiday Inn Al Hamra Dammam

March 1998 - March 2004

(Best Revenue Generation Hotel during 2000 & Best Hotel 2000 - Honorable Mention)

Meet & assist, billing instructions and room assignment

Holiday Inn Al Hamra Dammam

March 1998 - March 2000

March 1998 - March 2000

Key Responsibilities
1. Train, Cross train, and retrain all Front office personnel and maintain a record
Of all training conducted for each employee.
2. Schedule the Front Office Staff.
3. Supervise the workloads during shifts.
4. Evaluates the job performance of each Front office employee, and advise the
Management of any recommendations or changes may be necessary for the department
5. Maintain working relationships and communicate with all departments.
6. Maintain control over the Room Key card, cross check against arrivals, ensure of
Collecting the Room Key card from guests before departure, recycle the Room Key
Card for new arrivals.
7. Verify that accurate room status information is maintained and properly communicated
To the concerned departments.

8. To approve the Room Discrepancy Report on daily basis and ensure proper
Explanation is given in case of discrepancy.
9. Resolve guest problems and complaints quickly, efficiently and courteously.
10. Ensure of the reservations entry in the compute with full details related to every
11. To check on daily basis the expected arrival for the next day and highlight the
Meet & assist, billing instructions and room assignment.
12. To ensure that rooms allocated for the same day are communicated to Housekeeping
Department before 12 noon taking into consideration additional rooms or the Walk-in
Guests according to the W/In volume.
13. To check on daily basis the High Balance report and ensure that all walk in guests are
Secured with enough deposit to cover their charges.
14. To establish and maintain a proper hand over procedures between shifts through well
Organized logbook and to check the logbook daily to ensure that system in
15. To conduct a surprise check on the Front Office Cashier and investigate any short or
Over in the house fund (float).
16. To enforce all cash-handling, check cashing and credit polices of the hotel.
17. To conduct...


October 1990 - February 1998

Al Hamra Hotel Dammam

Receptionist/Cashier/Operator/Night Auditor

Al Hamra Hotel Dammam

January 1982 - September 1990

Other Assignments
Setting up Sales and Marketing Dept and looking after the department temporarily until the post of Sales Manager was filled.

Qualifications & Certifications

Karnataka University Dharward

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