Aboul-Azm - Travel Manager - Sharm El-Sheikh, Qesm Sharm Ash Sheikh, South Sinai, Egypt

Khaled Aboul-Azm

Sharm El-Sheikh, Qesm Sharm Ash Sheikh, South Sinai, Egypt


Senior operations and general management executive; carrying more than16 years of experience in hospitality and tourism. Repeatedly promoted and commented by owners and managing directors for improving bottom-line margins while increasing quality and service in organizations ranging from 50 to 170+ employees. Building strong teams and efficient systems to positively impact start-up business, growth and downsizing objectives.


Travel Manager

Work History

General Manager

Luna Sharm Hotel

From July 2014

Leading the team of this 3+ hotel (under classification of 4*) that consists of 124 guest rooms, one restaurant, 2 bars & 2 swimming pools.

Recently appointed in this position, however, immediately worked on identifying the risk areas alongside service improving and online exposure enhancements. Currently working on top priority areas as follows;

• Implemented hygiene standards, as a top priority issue that was the first big accomplishment that was given the utmost attention and resulted in a huge change to food and beverage receiving process, storage, preparation & handling
• Improved hotel’s online exposure & sales, immediately worked on a new website for the hotel and replacing the old photo with updated ones. In addition worked on updating the hotel’s info on search engines and contracted the big players in Online Reservation
• Reinstated guest satisfaction tools, upon noticing the unfavorable rank of the hotel on tripadvisor, I immediately put in place measures to ensure that we stayed on top of guest comments/requests to enable us to swiftly enhance improve their experience and therefore their reviews on tripadvisor and the likes websites. To ensure this was not left for unsatisfied clients only, email to every checked out guest was sent with links asking for their honest review.
• Encouraged financial practices, requested that we re-introduce hotel’s budget based on historic records and our anticipations for future performance to enable us to maximize the hotel’s rev

Executive Manager

Ocean Club Hotel

October 2009 - March 2014

Delivered leadership for and oversight of the resort with 81 guest rooms, 3 restaurants and bars, 2
swimming pools and 50+ staff and assumed a total restart-up for the operation
Following the acquisition of the hotel from TUI, I was appointed by the new owner to lead a team to achieve a complete restructure of the hotel market and exposure.
Challenged from day one to reduce ongoing operating losses. Assessed each line-item within the budget and immediately began to improve margins through streamlining staff, food costs and other unnecessary
operational expenditures. Recruited and hired a strong management team to assume departmental
responsibility and drove accountability for quality and service delivery from the top down.
• Created the property's market position through launching the website and establishing
strong online presence, more than a dozen room contracts were signed in the first 4 months
• Generated new revenue source, designed a renovation plan included the addition of more
rooms, a dive center and existing rooms enhancements
• Reduced operating expenses by over 40%, better distribution of cost center and effective cost
control initiatives, while improving quality of service, staff moral and customer satisfaction.
• Empowered every employee, to promptly resolve issues and satisfy guests through development of "check list" procedures outlining the company vision and policies, using Client
Satisfaction Questionnaire report for departmental self assessment

General Operations Manager

Explorers Travel - TUI Travel PLC

December 2006 - September 2009

Explorers Travel Club Ltd. A UK based Tour Operator (part of TUI PLC Group) that owned/operated
Ocean College Dive Centers, Explores SSH Tours & Reps office, Ocean Club Hotel, Ocean Bay Hotel,
Ocean Tec Tank Filling Station.
Led a 170+ team of staff and managers in the above multi-site operations, Analyzed financial and operational deficiencies and implemented strategic initiatives to improve quality of services, bottom line
margins and cost control throughout all operations. on

Immediately implemented synergy strategies, which led to reduce expenditure and increase cash flow within the group.
Renegotiated suppliers contracts & centralized purchasing departments, using the company's buying
power achieved best prices and maximum profitability that exceeded 20% worth of saving
Increased hotels combined occupancy from 65% to 82% through establishing flexible deals with other
TO's to fill the gaps while securing availability for Mother Company

Other experience includes:

Business Development Manager

Ocean College Dive Centre

September 2005 - November 2006

Develop Marketing strategies to attract new customers and increase sales
• Enhance the administration side of the operation and paperwork handling
• Increase efficiency of collections and proper income banking
• Maintain a proper equipment, material etc stock control
• Re-arrange contracts and formalize deals
• Enhance business economics and running costs
• Research expansion opportunities and bringing in more business

Office Manager

Explorers Travel SSH

June 2004 - August 2005

In charge of the Tours & Reps sector of the company
• Hire, train, monitor and evaluate office employees
• Conduct and oversee the sales presentations and process
• Oversee the administration duties and ensure accuracy
• Answer to complaints and solve guests problems
• Set up deals and contracts with the different suppliers
• Issue the suppliers' weekly and monthly payments
• Prepare the office monthly accounts and produce end of month reports
• Ensure quality of service provided

Branch Manager

Egyptian Riviera Tours

August 2003 - May 2004

In charge of the entire operation of the branch and its paperwork
• Hiring, monitoring and evaluating the branch staff, with all its different departments- Accounting,
Transport and Operation
• Training new guides and foreigner tour leaders
• Ensure quality of service provided
• Send daily and weekly reports about operation in Sharm to head office
• Carry out the deals with Transport companies & Excursion operators

Holiday Representative

Explorers Travel SSH

June 2001 - October 2002

Tour Leader & Guide

Spring Tours

August 1999 - May 2001

Senior Front Desk Agent

Sofitel Le Sphinx Hotel

September 1996 - July 1999

Qualifications & Certifications


Cairo University

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