Morapedi - Retentions - Pretoria, GP, South Africa

Kgomotso Morapedi

Pretoria, GP, South Africa

Services

Retentions

Summary:

: Contacting Customer’s whose policies are about to lapse
: Contacting customers to make payment arrangements
: Doing amendments on Policies, eg Address, Banking
Details, beneficiaries and Policy Holders
: Sending Policy holder’s policy documents
: Compiling weekly spreadsheet
: Handling general queries

Work History

Employer: Direct Channel Holdings
Position Held: Sales Consultant
Duties: Data Capturing
: Retentions
: Verifications
: Markerting and selling Policies for
FNB, Sanlam, Med Life, Hollard and Edcon
: Funeral Policies
: Life Cover
: Investment
: Hospital Plans

Duration: August 2006 till July 2009
Achievements: FAIS Accreditation 60 Credits
: Certificate in Selling Ms Life Policy
Reason for leaving: Change in Career Path


Employer: Liberty Life
Position held: Client Liaison Officer
Duties: Retentions
: Debt Collection
: Contacting Customer's whose policies are about to
Lapse
: Contacting customers to make payment arrangements
: Doing amendments on Policies, eg Address, Banking
Details, beneficiaries and Policy Holders
: Sending Policy holder's policy documents
: Compiling weekly spreadsheet
: Handling general queries

Duration: July 2009 till February 2011
Achievements: FAIS Accreditation 30 Credits
Reason for Leaving: Family Responsibility

Employer: Aegis BPO (campaigning 8.ta Telkom Mobile)
Position held: Customer Service Consultant
Duties: First Call Resolution
: Remote Desktop Support
: Modems and routers setup
: Mobile phone troubleshooting
: Assisting Customer's with billing queries
: Assisting with Recharging queries
: Updating Banking details
: Increasing Spend limit
: Sending Monthly statements

Duration: October 2011 till to date
Achievements: Certificate for overall Performance for the month of
February, September &October 2012 then June, July& August 2013


Personal Attribute
• Great Communication Skills
• Able to work under pressure
• Friendly and approachable

Qualifications & Certifications

computer

Intuition College

Computing

IPT (Institute Performance of Technology)

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