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Skoberne - Training Facilitator - Stockport, UK

Kevin Skoberne

Stockport, UK


Training Facilitator

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Training Delivery Consultant with Barclays Bank
Experience in training sales, service, leadership & coaching
Strong communication skills
Focus on attitudes, mindsets and behaviours
Smartboard trained
Excellent stakeholder management

Work History

Training Consultant

Barclays Bank PLC

September 2011 - September 2013

Training and up skilling of Barclays staff including all levels from new to bank inductees, to leaders in coaching, management and compliance.

Key Responsibilities / Achievements
• Successfully carry out induction programmes for new to bank members ensuring they are up skilled in preparation for their roles as Personal Bankers
• Develop and build on relationships with stakeholders to ensure a consistent journey for delegates
• Flexibility to travel across UK contact centres to deliver training programmes
• Demonstrate the Barclays core values and be an advocate of the Barclays brand
• Proactively seeking development opportunities across the network
• Liaise with the design team as an SME to share ideas on the design of specialist modules
• Successfully carried out the delivery of the first Premier Induction in Liverpool
• Smart board trained
• Attended and accredited from the TAP foundation
• Excellent delivery and facilitation skills
• Skilled in observations of others
• Stakeholder management within various department across the UK

Performance Coach

Barclays Bank PLC

June 2010 - September 2011

A Performance Coach across Retail and Premier Telephony, ensuring the success of coaching Academies and the up skilling of Personal Bankers in Sales, Service and Compliance

Key Responsibilities / Achievements
• Developing relationships with stakeholders including Team Leaders, Customer Sales Managers and Performance Manager
• Ensuring targets are met across the communities including sales, service, compliance and operational
• One to one and team coaching sessions with Personal Bankers
• Coaching of standards, behaviours, mind sets and creating a winning culture
• Giving professional feedback utilising coaching models including GROW and PRO
• Proactively seeking feedback at every opportunity
• Delivering team coaching sessions on new products
• The leadership of skills academies for personal bankers
• Call quality listening for service and compliance
• Delivery of call levelling sessions to ensure consistency across the business
• Developing new ways of working programmes in an ever changing and evolving service and sales business

Team Leader

Barclays Bank PLC

October 2009 - June 2010

Key Responsibilities / Achievements

• Leadership and Development of up to 12 team members
• Conducting monthly one to one sessions including PD reviews
• One to one coaching sessions including feedback PRO and GROW models
• Conducting call levelling sessions
• Completing return to work meetings
• Support the recruitment team by hosting assessment events and conducting tours with potential candidates. Scribing for external assessors and being involved in the decision making process.
• DC&G meetings following the HR process

Sales Advisor

Barclays Bank Plc

November 2007 - October 2009

Key responsibilities / Achievements

• Execution of sales through service for existing Barclays customers
• Succeeded in surpassing all my sales targets
• Winner of numerous sales contests
• Twice winner of 'Platinum Way Ahead' award

Courses Attended (Barclays)
• TAP Accreditation - Theoretical Basis of Learning (TBOL)
• Managing Attendance
• Disciplinary, Grievance and Capability
• Real Coaching (Silver Coaching Accreditation and Bronze Accreditation)
• Applying Methodologies
• Real Conversation (Humanistics)
• NVQ learning & Development

Training Consultant

Barclays Bank Plc

November 2007 - September 2013

Sales Advisor

The Cooperative Bank

October 2005 - October 2007

Key responsibilities / Achievements

• Delivery of quality service and sales to existing customers via inbound telephony
• Winner of UK top sales award 2006
• Responsible for authorising higher transaction limits for members of staff

JB Laminates/Duncan Reeds

July 1994 - October 2005


Key responsibilities / Achievements

• Laminate fabricator
• Responsible for the production of laminated worktops/cubicles
• Trained on numerous machines, tools and saws
• Team Leader role (1999-2005)

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