Sales and Customer Relationship:
• Good understanding of the business/retail & wholesale landscape within South Africa.
• I fully understand the sales, growth, acquisition, activation and maintenance of business related to channels described above.
• I am fully aware of consequences related to changes in both Macro (International & Government) & Micro (Local Business) economic decisions and can easily adapt to these changes based on avid knowledge of both local and international markets.
• A good understanding of risk analysis, credit vetting, channel and customer segmentation, launching of new products aligned to marketing strategy, and a good team player.
Key Accounts Manager - Financial Services
Blue Label Telecoms
November 2012 - November 2012
Nature of Duties: Define & Manage innovative sales & retention strategies and ensures implementation of the strategy into the Blue Label Corporate Distribution Channel.
Formulates and implements the Channel Strategy ensuring alignment to the overall Blue Label Distributions strategy, policies, processes and procedures.
End to End Account Management at Head Office Level face of Blue Label Distribution with the Key Stakeholders of the Channel.
Sales & Relationship Management
Define, develop and manage relationships with key individuals within allocated channels and ensure that the relationships are maintained at all levels both at Head Office and regionally as appropriate.
Defines and prepares the Cyclical Sales Operations brief for implementation by the Sales Operations Team at regional and site level.
Ensure that sales turnover and profit targets set are achieved on both a National and Regional level.
Develop and implement sales & retention strategies that deliver on the overall business objectives.
Subscribe to and actively contribute information relating to the sales and prospecting activities in support of the management information system in the organization.
Perform marketing co-ordination functions.
Coordinating, communicating and integrating business plans between business and Division.
Develop sales strategies to feed into budget planning.
Implement appropriate sales programs.
Ensure that revenue targets are achieved.
Ensure the retention of current markets and customers.
Develop strategies to identify and explore new business opportunities and product requirements.
Monitor and report on market and competitor activities and provide relevant reports and information on regular visits to Channel Head Office and into the channel sites to maintain understanding of the channel.
Provide inputs when preparing proposals or tenders
Maintain High level of customer satisfaction
Revert with suggestions on product range required by Channel.
National Customer Relationship Manager
Blue Label Telecoms
November 2011 - October 2012
Nature of Duties:Responsible for the National Customer Relationship Management Portfolio within the Corporate Sector. This entails managing a team of Regional Customer Relationship Managers across South Africa.
To build and maintain professional business relationships across a portfolio of niche, high value customers.
Achieving challenging sign-on and utilisation targets whilst managing, supporting and improving customer satisfaction via client-level SLA’s.
Initiate, plan and deliver regular client-site visits.
Write client logs/reports and complete journey plans with regards to client visits & interactions.
Provide feedback of market requirements for ongoing system, financial and/or product development.
Generating ongoing referral business from existing customers within the portfolio.
Provide business feedback & updates to clients, even if an existing query or complaint remains unresolved.
Train customers on the new online system and the usage/support thereof, specifically in the initial stages.
Work proactively with colleagues and the customer service centre across the group to support the client.
Main goal would be to ensure clients understand the system, complete the registration process and, in time, utilise the system to the optimal benefit of the client.
Achieved annual growth of 34% within the last financial reporting period. Total Turnover achieved within The Spar Retail Group - R2.8billion.
Regional Customer Relationship Manager
Blue Label Telecoms
June 2009 - October 2011
Nature of Duties: Managing the end to end Customer Relationship aspect of the business, this entails managing the business and resource allocation. Main duties – retention and growth aspect of the business unit in line with Blue Labels strategy. This involves prospecting of new business and building sufficient capability internally to manage retention of existing business.
Blue Label Telecoms
August 2008 - June 2009
Nature of Duties: Project Managing Blue Labels launch of new products developed via The Technology Department. This involved liaising extensively with Heads of Subsidiaries within the group to get buy inn of the new product. Negotiations and agreements around commercial viability of the new product featured prominently in execution of my duties. This involved determining of risk analysis and resource allocation so as to keep within financial budgets as determined by the Executive of the organisation. I was personally involved in Project Managing the RICA Product (Regulation of Interception of Communications Act). Extensive negotiations with the celluar networks i.e. Vodacom, MTN, Cell C and Virgin mobile were concluded. This launch proved a success and was Strategic in that it was a legislative imperative which involved protection of Blue Labels existing and future revenue streams.
Regional Sales and Service Manager
Standard Bank of South Africa
January 2007 - August 2008
Nature of Duties: Managing the Sales and Service elements of the Region. This involved budget allocation to individual branches, as depicted by market intelligence in terms of opportunity and ability to generate new business. Effective recruiting and redeployment of Managerial and Senior Consultant resources was directly linked to the success and achievement of sales and service budgets within the region. Coaching and mentoring formed a critical component of my KRA in achieving the set budgets as well as demonstrating the ability to develop new talent to enable sustainability and continuity of good results. Managing risk and change management activities within the region through effective internal relationships and communicating this at branch level was also an integral part of my duties.
Provincial Group Schemes Manager
May 2005 - January 2007
Nature of Duties: Managing and executing the National Group Strategy of Group Schemes within Jozi Province. This involved managing a team of Sales Managers and Consultants who pro-actively acquired business for Retail Banking through interaction and developing of strong relationships with Private and Public Sector Organisations i.e. Private – SAB Miller, Tiger Brands, Unilver etc and Public/Government – Eskom, Transet, Telkom, Municipalities and related stakeholders. Coaching and developing of staff was an integral part of my job. Achievement and managing of budgets through effective deployment of resources directly resulted in the success of the department.
Qualifications & Certifications
Standard Bank Global Leadership Certificate
Master of Business Administration (MBA)
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